Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello all, I have the CUCM 8.6 also we have hunt pilot Nr. 993 this Hunt Pilot have a Hunt group (Sales) for 5 othe number441442443444445----------------------when I call 993 the call well forword to this up number what I ask for ?when the Sales gro...
Hi,We have created a Voicemail pilot number 1000. We have a UCCE solution where by customer input an agent extension, if the agent is available the call is routed to him. If the agent is not available, the ICM checks for other agent availability, if ...
Hello guys,at one of our customers i have a strange Situation.We have some patterns like #18.! and there the outside dialtone will be played when the 8 is dialed.When i now create another RP like #45.! or *45.! i always get the outside Dialtone after...
I am having trouble getting some caller id working for our mobility remote destinations. I would like always show the caller id of the cell phone or external caller when calls are recived to the DID>DN thats tied to the SNR. I was able to create a se...
Hi voice team, I have the follow environment below: PSTN CALLS -------->>> Voice gw Cisco >>> CUCM >>> Cisco IP phones || || (Via ISDN) ...
Hello,We recently configured max-conn on some of our dial-peers. It sometimes occurs that a slot isn't being freed and the call seems to remain active for a long period of time. The calls still show up in show call active voice compact but the timer ...
Hi,Bug ID CSCsa91857 details the issue that the ConfList key will not work with MeetMe conferences on CUCM.It states that it is not a bug but a missing feature and that a Product Enhancement Request has been raised to implement it.The bud ID was crea...
Hi guys,I just wonder if anyone has any experience in integrating CCM with NICE Logger using SIP trunk with SRTP before? Can share your experience?Thanks,Tony
Hey guys,Need some guidance. Right now our AA is forwarding to our remote device profiles which end up at our cell phones instead of the DN's at our desk. This worked before on our old cluster but after migration to our new one this functionality has...
I have two Xacom GSM ISDN and a Cisco 2901 with one HWIC T1 and another HWIC with 2BRIs.The BRIs are connected to the Xacom to call mobile phones. Actually, we can call but incoming calls to the Xacom always get the "busy" message. I have tried ro re...
My senerio is head office am using callmamager 7.1.2 ,in branch office i am using callmamager express 8.6 , in the call manager i have cretaed branch office callnanager express as gateway. i have created dial-peer in branch office and Route patter...
We have a customer who found that an issue with one of their domain controllers prevented any users from logging into Desktop Agent.When a call reaches their contact centre application, the script checks an XML document to determine whether the emerg...
HiI have a Sx20 Installed integrated with CUCM 8.6, is it possible to configure IP to IP Video Conference with a third party conference endpoint or video call?If yes can you provide the configuration guide for this?Regards ML
I have a CME 8.X setup. Call blocking is done by using both CORlists and after-hours blocking. I assign a phone's calling privilege (can call internal, local, NDD, IDD)by assigning CORlists, but I try to control long distance calling (NDD and IDD) ...
My client is running CIPC 7. something. The CUCM is 7.3The PC's are running win 7 32 bit.2-3 Times a day the phone get frozen. If they try to access any soft button they get "that key is not active here".They are unable to pickup any calls or do anyt...
