IP Telephony and Phones

ok, my lab is down for the short term and I can't think this one through...Customer has CM 7.x, Unity 7.x and IPCC 7.x. On IPCC, I have jtapi call control groups configured for each trigger. When a call dequeues, the port information description wi...

Problem: When placing a call on hold, the other party hears MoH. If the same call is placed on hold several times, the MoH audio is supposed to resume at the point where it was stopped when the previous time on hold ended. Sometimes this works and ...

One of our customers has handed me a 7911G phone to configure. I know how to configure it, but i'm lacking the latest firmware. I need to download the 8.5SR1 version, bit as only a registered cisco partner, i don't have access. How do i go about obta...

Hi,How I can reject specific call from the PSTN in a Cisco Gateway 1800 (running Telephony Service CME)?Thanks

I have a fairly customized requirement to setup AA on Unity 5.0. Most of the rules end up routing to a specific extension. Currently Unity is setup for VM only.Any configuration examples or things to look out for would be appreciated such as what if ...

I want one extension (lets say x100 for example) to be shared by all phones. If a user answers the call and if a second incoming call comes in, I want all phones to ring again (including the extension that answered the first call). Is that possible?W...

I followed the documetation exactly to set a background image on a 7975G. The thumbnail images shows up fine but when I try to request the image I get a "File not found" error. I checked the syntax of the List.xml file and also reset the TFTP servi...

Is it possible to restrict a phones settings beyond using the "disable or restrict" settings? I tried the restrict setting and that locks out every option except user preferences however we would like to restrict the users from changing their backgr...

Hi all,Can anyone tell me whether or not it's safe to enable MLA and restart the web service during production hours? Will making these changes in the CM Publisher have any affect on end user service? I am guessing no...but...want to be sure.Thanks...

Hello everyoneI'm running CUCM 5.1.3 where i've strange information when i'm reading the address IP of my phone.I try to explain:When i would like to know the address IP of my phone attached to my CCM, i can read the IP address of my CCM !!!When i'm ...

Hi,Our helpdesk number goes through UCCX, as a shared line on a dozen phones. I want to get a report on how many calls each person is picking up. The line is shared so no one logs in. It is just assigned to the 2nd button.When I go to CDR and search ...

I've seen plenty of examples of using translation rules to reject calls from specific calling numbers. However, I have a need to block all calls except those from a specific number. So I'm looking for a way to accept calls only from 1 number and ei...

I have an H323 gateway (28xx IOS) off of a Call Manager 5.1.3. I have SCCP 7960 and 7961's. Phones are registered with the CCM 5.1.3 and I have route patterns configured to route calls out via the H323 gateway. The calls are being routed out from ...

I have a customer that is using the Advitel MOH server to broadcast real time news updates, events and weather forecasts (etc) to callers placed on hold. I have connected the headset jack on the server to the mic input on the Cisco USB MOH card and t...