Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
I can not get CUCM to play the ringback.wav file for MOH. This file was downloaded from UCCX (g711 version). All other MOH files work fine. There were no errors while uploading the file to CUCM, the MRGs and MRLs are configured correctly, the phones ...
I have an H.323 gateway with 6 analog lines that are in a hunt group (rollover group) controlled by the phone company. When users make calls, call manager seems to pick up one of the six lines at random to make the outbound external calls. Since th...
All,I am trying to install CCM 4.X into a IBM e 330 Server Model 8674 PIII 1.2GH , 1 GB memory and is not allowing me due to Cisco incompatibily hardware (aproved harwdware), but if I look into Cisco web site it shows that the IBM server is aproved C...
I have a call manager 5.1 and I need to do the upgraded but I have doubts about two version cisco-ipt-k9-patch5.1.3.2000-3.tar.gz.sgn andcisco-ipt-k9-patch5.1.3.3000-5.tar.gz.sgn what is the different between both?.The reason of this upgraded is why ...
We need a professional voice talent to re-record all our current and future Call center recordings, any recommendation?
Hi All, I want to take backup of CCM /CDR in Call Manager version 6.0.I have logged into Disaster Recovery option in OS Administration & downloaded SFTP software.But I am unable to take backup.everytime message comes unable to contact SFTP server.Can...
When our Help Desk call people back on issues, the called party sees the agents extension. The Manager would like for the called party to see the main Help Desk number and not the individual agents extension. Is there a way to display another numbe...
Hi There,I have a situation... I'd like to receive a call in my branch and redirect to the main office... then, if the client wants to talk with someone in the branch, the call should go back to the branchis it possible to do this whithout keeping 2 ...
I have a Call Manager 4.1 Server Pub and Sub. Its now in a lab environment with the old production configuration in it. Is it possible to wipe the CCM clean and start over? Or do you have to re-install the Application ? I want to delete all the recor...
we are using unity 4.2 with call manager 4.2 integration has been done but as soon as we make a call to a subscribers phone I hear a silence instead of any greeting message I have tried several times and checked each option but not able to get whats...
Ok I am not a CDR administrator and I am trying to run a gateway utilization report on my 2 Full PRI's that I have on one gateway. When I run any report on the Device Reports----Gateway, no data is present. I can run CDR reports and get information...
Hi,I cannot use my controller E1, with the gateway (MGCP) when i use the R2 signaling.Have you any solution?Rgds
How can I disable outside calls from fxoto be transferred to outside.UnderTelephony-Servicetransfer-pattern (1-8)...does it, but disables transfer from inside alsoAre there any solution?TANKS
Hi hi,Anyone has encountered this error in the CCM's event viewer? The phone is showing nothing on the screen and the buttons are not enabled. But in the CCM it shows the phone is registered. The phones are pingable from the CCM. Anyone has encounter...
Hi,We have implemented Extension mobility and client requires following features,- While logging out from EM, it should not display username.- Force system to logout IDLE connections after 3 hrs.We would like know how to implement these features. ->T...
