Unified Communications Infrastructure

Jabber v12.8.2.52982 with CUCM v11.5.1.14900-11 Scenario: An agent using Jabber for Windows gets a call and has to transfer the call to their supervisor who is also using Jabber for windows. When they try and initiate the transfer, they can connect t...

We have an operator who transfers people to various call handlers. Most require caller input. However once a caller is transferred to a call handler and selects an option, the system responds by saying "You cannot be transferred to this number. Check...

I was going through the CUCM publisher' Certificate Management Page which I started managing recently and found that most of the certificates are under the name of a different publisher server which is not part of the cluster (maybe an old server, bu...

Howdy,I have a Cisco Unity Express configured to send VM messages via e-mail to users and it worked fine until a couple of weeks ago using a yahoo e-mail account/SMTP server.Initially I thought that Yahoo changed their SMTP server IP address since it...

I'm currently working from home, and my older laptop bit the dust this morning. I set up my newer Dell Alienware, and all was good. I'm using the same headset as always, I can hear everything fine (including ring tones), except call audio. People can...

Hi everyone,Do you have any ideas why i can't pair my SX20 system with proximity on my pc ? the proximity software is running but don't find anythingI found it weird because it work perfectly fine with my other systeme which are webex room kit and MX...

while not sharing the screen in a webex meeting and trying to make it full screen it enlarged, but still fell significantly short of a full screen.

Hello,We have a semi-new 12.5 CUCM setup. I am currently experiencing the "License Authorization Status: Failed". on the Unity Connection servers only. When I run "Utils Diagnose Test" I get the reverse DNS lookup mismatch error. The entries in DNS a...

Hello there, We have CUCM version 10.5 and using Jabber clients for Android and iPhone. The problem is that when calling from user A to user B - which is using Jabber Client for iPhone, call connects, there is 2 way audio, but when B is transferring ...

Hi all,Have anyone successfully enable Cisco Cloud Onboarding (for APNS) on CUCM 12.5(1)SU3 which has Smart Licensing with on-Prem Satellite server?  Any tricks?If I set the CUCM Smart Licensing Transport Settings to "Direct", I can enable Cisco Clou...

is it possible to block all inbound PSTN calls for a specific user?the closest solution was to block a specific PSTN number (and repeat same for other marketing callers) ... but that's not sustainable anymore.