Hi -I need help/assistance in setting up/configure IPPC, Call Manager and a gateway or a combined call manager Express on a desktop or laptop using VMWARE?Can someone provide help, assistance, guidlines etc......
Can phone agents be authenticated by pin instead of using the password? We are integrated with AD and as a result the passwords are complicated. I know you can do the one button login however the passwords change often. The agents would be required t...
HelloPlease give some ideas, how to find a holiday using specific day and time, please see below my holiday list ______START_______ _______END________ Month Day Hour Min Month Day Hour Min Description 09 15 09 00 09 1...
Dear Sir I would like to appreciate your assistance regarding 642-162 IPCCX .I want to clear my 642-162 IPCCX exam . can you plz recommend the books and installation guide ,which can help me to clear this exam. and is there any ciscopress books avali...
Hello, I just installed UCCX 8 Premium with HA and have a question. Is there a set of default scripts that come with the install? I can't seem to find them anywhere.
Hi I can using "\*" as valid input.However, how to using "#" as valid input with Form Element?Please guide me to solve this problem.......P.S.CVP 7.0.2ICM 7.5 Regards,Mark
How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they...
ICM 7.5.8CAD 7.5.8CVP 7.0.(2) with latest ES ---- With just static routesCallManager 6-1-2.1000-13We are seeing multiple phones ring at the same time for the same inbound caller upon Queue selection.Has anyone else seen this and if so what was the fi...
I have a new CCX 8.0 Installation with a CUCM 8.0.My script plays MOH as a prompt while the callers are in the queue. As soon as the first agent phone rings, there is no MOH. But if the first agent does not answer the call and the second agent phone ...
Hi, We recently upgraded from UCCE 6 (with IP IVR) to UCCE 7.5 with CVP 7.I usually run a query against the t_termination_call_detail table and search for the different PeripheralCallType results (i.e. 1 fro inbound, 9 for outbound, and 7 for out...
Hello,I'm looking up setting my archive jobs, and it looks like you have to manually go in and delete the old completed archives when it comes time for you to want to purge the data.I can't possible think you would need to manually control running th...
My customers #1 concern is no down time if possible. They have agreed to a new install option on rls 8 with a new IP address, to run in parallel with UCCX 7 for a short time. I have thought about all the basic things (move a few agents over at cut ti...
We are using a Cisco 7940 series phone. I have two new hire CSR's coming soon. I want them to be able to sit with an experienced CSR and silent monitor calls as they are taken, without using a speaker. I can't find the solution to this anywhere. ...
Hi,I am having issues locating certain reports in Cisco Contact Centre version & historical reporting. I can not seem to find a reort that shows the service level of the contact centre. Also, i am trying to locate a reort that shows abandoned calls v...
