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Resolved! RESERVE time.....

I'm interested in knowing how other contact centers use the RESERVE time.  What is your "wrap time" set at? Ours was set at 12 seconds when I came here.  When you add the ring time, customers were waiting an additional 12 to 21 seconds on top of the ...

IOS - c3900-universalk9-mz.SPA.150-1.M1.binICM 7.5CVP 7.0(2)We have the following configuration on the gateway: VG 1 Config:                 vxml-server x.x.x.x                vxml-server-backup y.y.y.y VG 2 Config:                vxml-server:  x.x.x...

Hi everyone,We have a lab enviroment setup:1x CUCM System version: 7.1.5.10000-122x CCX System version: 8.0.2.10000-41we did everything by the book,1) end user ( IPCCX line associated, Group permissions defined, device associated)2) application user ...

aku by Level 1
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  • 7 replies
  • 0 Helpful votes

How do we install the agent console in CAD (the email manager piece) after installing the email integration manager? is it a plug in like the CAD install - or is there a setting that we need to adjust. We have all the other components of EIM set up,...

Hi,We are using CRS4 at the moment on a windows box, and we are looking at upgrading to version 8 (Linux version)Has anyone done this? We only have 2 scripts that can easily be re-written if need be. What are your suggestions?ThanksSimon

Hello,I'm trying to build a new String Array as a parameter but I can't seem to the syntax right to get it started with the specific values I need.  I've tried the following:{"val1","val2","val3"}new String[3] {"val1","val2","val3"}val1,val2,val3"val...

ecornwell by Level 2
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  • 3 replies
  • 0 Helpful votes