HI there,I have an query i am quote UCCX 8.0 to a client unfortunately client doesn’t want to give PC s to agents and they want to display calls statics on agent phone . just like on CAD Please let me know the possibilities.
How does the Campaign Manager or the dialing list table get updated with the caller's scheduled callback request that is captured in the IVR script and the dialer knows to dial that record?I've tried writing the callback into my import table but th e...
HiI have the following situation. The call comes in to CVP the customer then has the possibility to connect to an agent. The agent then transfers the call back to CVP.Call -> CVP -> agent -> CVPI'm having the followong problem. The call context is no...
Hi all,I'm adding a menu item to our main menu such that if caller presses 1, it gets moved to a queue, and if they press 2 they get call redirected to another number that is not ours. I want to know how many times the callers press 2 and get redirec...
Hi,I have a UCCX 7.0(1)SR05_Build504 cluster. When I install CAD through AppAdmin or AppUser the CAD MSI file installs fine but when the application is run for the first time I get a message stating that there is a newer version available which is au...
We are still running Cisco E-Mail Manager 5.0. Does anyone know if CEM has a limit on message/attachment size. There are messages (all with attachment larger that 1mb) in the Exchange mailbox for CEM that are not getting delivered to the CEM server...
Dear All,I am used to create simple scripts to select agents based on resource groups, however I am having trouble to create a script to select agents based on skill groups.I basically have a CSQ with 6 skills groups within the CSQ. Each skill group ...
Hi everyone,I have a plan to install UCCE 8.0 with multiple instance in my lab environment.I'm not sute that, do I have to use hosted model or use enterprise and just create multiple instance on it.Actually, I want to implement multi-tenant , I'm not...
Hello I need Help! can anyone tell me what reports show me the total of time that all agent talking calls in format HH:MM:SS of each one campaing.Thanks
Hi all,Got a basic question if anyone can suggest best fix:Got 40 agents answering calls for 4 triggers for different Services. They want same script for each but want to be able to report on performance for each Service. It must use Resource Groups ...
We are running Call Center 7.0.1.I would like EVERYONE to show up in the chat window, not just team members.Where is this controlled and setup? Is it even possible?Thanks in advance.
We are running UCCX 4.0(5)SR02_Build044. The Historical Report version is 4.0(5.3). I am able to run all reports fine. When I try to print the report from Crystal Reports I receive a Windows error stating "Could not start print job." This happens...
Hi,I have a Comprehensive deployment model with a CVP 7.0.2 and wish to know how to disable the system function that put on hold state all request calls when all licensed ports have been taken.Regards!
Hello I need to know if in one scenario of High availability of UCCE for Private Link is necessary a second link to do fail-over?can somebody help me?Thanks.
