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hi,I need information about integration b/w ipccx7 and CRM (miscrosoft). Can somebody provide the document regarding it. Also i need to know whether some seperate software is required for integartion or it can be done by passing value in the URL.Rega...

Hi all,In the previous versions, UCCX could have Chat as one of the communications channels for customers. But from UCCX 7, the WIM (and the chat channel) is not available. In fact, Chat is a favoured channel of many customers. So could anyone tell m...

I have a UCCX 7.0 and the Cisco Desktop Call/Chat Services crashed. Does anyone have fix for this ? Thanks

Re-visiting this thread: https://supportforums.cisco.com/thread/2013614 which worked wonderfuily BTW.  I did come across another "anomoly" to address. (I posted it at the end of that last thread however, it probably got overlooked)When I go to the Rm...

Hi,In ICM 7.5 Outbound dialer - In predictive mode campaign a call connected to the customer, customer able to hear the ringback,while calls transferred to an agent. How disble this ringback?We tried disabling in CCM ANN -ringback set to false.But st...

IPCCX-7.0(1)SR05_Build504I have configured the system but still i am unable to retrieve the mail.I can see the mail in the toolbar. The email status bar shows- Draft.When i click on the email it shows downloading email, but nothing appears on the Age...

All,IPCCX 4.0(5). Users reported that they are on an ACD call, but then see a second call come to their Phone. When Agent completed the first call, CAD state changed to Not Ready.Here is agent state details:20/02/2008 11:25:23 AM Ready 0 0:00:2520/0...

Hi,Currently I am working on IPCC hosted project in which I need to install CUOM and CUSM. I have installed CUOM and added devices to it. Please let me know how to install and configure CUSM ( have got 5 sensors).  From the docs I have got a rough id...

Does any one know whther it is possible to prevent Agents using IP Phone Agent from going into Not-Ready once a call has been presented and the RONA timer has expired?My customer is fully aware of the implications of doing this. They are not using CA...

I had to change a users extension and she is not able to connect to historical reports.  I keep getting an error message that her user id or password is incorrect.  Checked user id which is correct and user is using the same password she used before ...

My customer is set up for G.729 and SIP with ICM 7.5.8 and 7.0(3) IPIVR.  My issue is just passing the validation piece of this configuration which is the Dialogic test. When running the dial command in the test to dial an external number with or wit...