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hi,I need information about integration b/w ipccx7 and CRM (miscrosoft). Can somebody provide the document regarding it. Also i need to know whether some seperate software is required for integartion or it can be done by passing value in the URL.Rega...

nareh84 by Level 3
  • 716 Views
  • 3 replies
  • 0 Helpful votes

Hi all,In the previous versions, UCCX could have Chat as one of the communications channels for customers. But from UCCX 7, the WIM (and the chat channel) is not available. In fact, Chat is a favoured channel of many customers. So could anyone tell m...

hoanghiep by Level 1
  • 1123 Views
  • 2 replies
  • 0 Helpful votes

Re-visiting this thread: https://supportforums.cisco.com/thread/2013614 which worked wonderfuily BTW.  I did come across another "anomoly" to address. (I posted it at the end of that last thread however, it probably got overlooked)When I go to the Rm...

jmhunter by Level 1
  • 497 Views
  • 1 replies
  • 0 Helpful votes

Hi,In ICM 7.5 Outbound dialer - In predictive mode campaign a call connected to the customer, customer able to hear the ringback,while calls transferred to an agent. How disble this ringback?We tried disabling in CCM ANN -ringback set to false.But st...

cjprakash by Level 1
  • 2556 Views
  • 6 replies
  • 0 Helpful votes

Hi there,We're getting ready to deploy Cisco Quality Manager 2.73 (which I think is the latest).  According to the doc, the only OS it supports is Windows 2003 SP2.  Does anyone know if it supports later service packs, or even 2003 R2?Windows 2008 wo...

Hi,Currently I am working on IPCC hosted project in which I need to install CUOM and CUSM. I have installed CUOM and added devices to it. Please let me know how to install and configure CUSM ( have got 5 sensors).  From the docs I have got a rough id...

Resolved! Work state

Hi,I need to know if it possible for a supervisor to force an agent to becomes in Work state ?  I did a few test and it seams that is not possible for the supervisor to do that manually (on demand).I know that we can program automatic Work state and ...

My customer is set up for G.729 and SIP with ICM 7.5.8 and 7.0(3) IPIVR.  My issue is just passing the validation piece of this configuration which is the Dialogic test. When running the dial command in the test to dial an external number with or wit...