Hello.When i open the supervisor desktop and an agent has an active call, i try to barge and intercept the call but i can´t because the buttons are disable. How can i activate them or if i have to configure something in the Call manager server?UCCX...
I have recently upgraded our Call Center v3.5 to CCX 7.0(1). The processes of adding an agent are not quite the same. I seem to have a problem getting the agents to show up in the Cisco Supervisor Desktop Application. The agents seem to be able to...
Opened a TAC case as well -- but wanted to see if anyone else has seen this.Upgraded from 7.0.1 to 7.0.1(sr4)The agent CAD upgraded fine on all the desktops - all the agents have local admin.What's happening is, on an outbound call, if the agent uses...
Hello allDo you know if you can do some kind of Multimedia queue? what i mean is, when i have a caller in the queue and if he/se doesn't want to wait any longer, they can press 1 to leave a voicemail(recorded message), instead of sending that voicema...
Hello Guys, do you know a way to check if an ageng is logged in based on the skills assigned to the agent ? before you send the call to the queue or the agent ?thanksCristobal
HI allIs there a way or cisco document mentioned that can pass the variable to Cisco Agent Desktop ....???For example... a customer called to the UCCX, and input the membership ID in the IVR, Once an agent pick this customer from the queue,how can th...
dearswe are using IPCCE 7.1.4 with CVP 3.1, is we have a request to implement SMS functionality , customers should be able to get the internet setting on thier mobile through SMS from the IVR, for example customer called the CC and request to get the...
am looking at implementing E-mail, Fax & SMS channels to UCCE (ie IPCC Enterprise. I currently have Voice Recognition (Nuance) and IP IVR. I'm not sure if the Cisco E-mail Manager Option is the best solution when I still need to cater for Fax & SMS....
On certain PC's I get the following errormessage:an error occurred while attempting to communicate with web server. check your user id and password and try againAny thoughts?
Sample: If the call has been stopped at the initiative of the client after 40 seconds of stay of a call in system (that is the client looked forward to hearing more than 40 seconds, and has hanged up, without having waited)We can call any IVR/ICM the...
In my Expanded Call Variable List the user.microapp.ToExtVXML is set for Array enabled, but the maximum array size is 1 and is grayed out. How do I increase that number. All documentation regarding setting up reporting and logging requires addition...
Dear Forum;I need to upgrade the hardware for the IPCC solution we have without changing the versions, the following servers need to have the new hardware:1) Call Managers (Publisher + Subscribers).2) RGRs3) PGs4) HDS + ICM + Admin + Web viewAs versi...
Hi,Customer has IPCC Express Premium 4.5.2Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"Is there a way to increase the timer?I mean the agent phone rings, but instead of after three rings the agent...
Unified CCX provides the following application types:Script BusyRing-No-Answer Remote Monitoring The Script and Remote Monitoring applications are self explanatory but I do not understand when the Busy and Ring-No-Answer applications would be configu...
