I have a UCCX 7.0 and the Cisco Desktop Call/Chat Services crashed. Does anyone have fix for this ? Thanks
I have a UCCX 7.0 and the Cisco Desktop Call/Chat Services crashed. Does anyone have fix for this ? Thanks
Re-visiting this thread: https://supportforums.cisco.com/thread/2013614 which worked wonderfuily BTW. I did come across another "anomoly" to address. (I posted it at the end of that last thread however, it probably got overlooked)When I go to the Rm...
Hi,In ICM 7.5 Outbound dialer - In predictive mode campaign a call connected to the customer, customer able to hear the ringback,while calls transferred to an agent. How disble this ringback?We tried disabling in CCM ANN -ringback set to false.But st...
Hi.I'm trying to integrate ccx with cm.I was doig everything according to manuals.When i'm trying to setup ccx with cm,there is only my publisher's ip address in all fields.There is no sub. at all.Please help me,where i was wrong???Thanks.
IPCCX-7.0(1)SR05_Build504I have configured the system but still i am unable to retrieve the mail.I can see the mail in the toolbar. The email status bar shows- Draft.When i click on the email it shows downloading email, but nothing appears on the Age...
All,IPCCX 4.0(5). Users reported that they are on an ACD call, but then see a second call come to their Phone. When Agent completed the first call, CAD state changed to Not Ready.Here is agent state details:20/02/2008 11:25:23 AM Ready 0 0:00:2520/0...
Hi there,We're getting ready to deploy Cisco Quality Manager 2.73 (which I think is the latest). According to the doc, the only OS it supports is Windows 2003 SP2. Does anyone know if it supports later service packs, or even 2003 R2?Windows 2008 wo...
Hi,Currently I am working on IPCC hosted project in which I need to install CUOM and CUSM. I have installed CUOM and added devices to it. Please let me know how to install and configure CUSM ( have got 5 sensors). From the docs I have got a rough id...
Does any one know whther it is possible to prevent Agents using IP Phone Agent from going into Not-Ready once a call has been presented and the RONA timer has expired?My customer is fully aware of the implications of doing this. They are not using CA...
Hi,I need to know if it possible for a supervisor to force an agent to becomes in Work state ? I did a few test and it seams that is not possible for the supervisor to do that manually (on demand).I know that we can program automatic Work state and ...
I had to change a users extension and she is not able to connect to historical reports. I keep getting an error message that her user id or password is incorrect. Checked user id which is correct and user is using the same password she used before ...
Customer asked me this question and I am not sure what the explaination is.When you run a CSQ report and Application Summary Analysis if you look at the same queue on both reports the number of presented calls are not the same. Why is that? Thanks,So...
My customer is set up for G.729 and SIP with ICM 7.5.8 and 7.0(3) IPIVR. My issue is just passing the validation piece of this configuration which is the Dialogic test. When running the dial command in the test to dial an external number with or wit...
HiWe are using EIM 4.24 Basic version.We are facing an issuse, alias is disabled automatically. when we reset the password the alias state is changed to active.Disabled: If there are consecutive authentication failures while connecting to the mailbox...
Can UCCX 5.x Enhanced with a single server support monitoring and recording? If so what is the limit on sessions/streams?Thanks in advance.
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