We have IPCC 7.1 with CVP 3.1 , we had two redundant sides A&B when there huge calls hitting the system an error message appers on both roggers (MDS message Sync delay exceed 3000 ms) . any explain for this
Hello,Can anyone please guide me if this is possible for routing calls based on CLI, CCX will be located in Country A but will serve three countries customers, now we want if caller from Country A calls CCX he/she should directed to Agents who speak...
Does anybody have a syntax example they could share of a regular expression as used in a script? I can figure out the regular expression syntax, I'm just stumped on how to deal w/ it in a script. I think I just have a parentheses or quote issue goi...
I have agents in London and in the US. Termporarily I want the London contact center calls from XXX to go to only 3 of my 12 agents. Is here a way for the script to see a certain number? Basically I just need to how the script would see calls and sen...
A Customer have ICM 7.2.7 with ISN. we have configured duplexed PG for the ISN. when we start the two sides one of them is connected to the router and the PGAG process is INSERVICE and the other side PGAG OOSERVICE. the router gives the following err...
Our customer has a Cisco IPCC Express environment and he wants to monitorize, in real-time, the state of the system in some graphical way (incoming calls, state of agents, etc.).Is there any Cisco recommended tool for this? In case the recommendation...
Hello all,I am trying to find out what email capabilities UCCX7 with an enterprise license has?From appadmin, in my subsystems menu I only have Cisco Unified CM Telephony, RmCm and Cisco Media listed.What I am trying to achieve is for a caller into t...
Hi All,how is it possible with CUE and IVR that it includes, to make a script (AA script or IVR script) so after the main menu with options, when a caller is distributed to an extension, the caller can hear MOH (or whatever audio) untill the phone is...
Hi all!Is there a possibility to assign a service URL for changing the agent state from "Ready" to "Not Ready"? Just like the "One Button Login" ...Best regards; Florian
Hello,It's possible to add more than one search base for user synch with AD on CUCM 7.How about adding more than one search base for user authentication? is it possible or can we only use one?thank you,met.
Hi All,I've an IPCC Enterprise 6.0 SR12 setup with RGR, PG's and HDS with an AW client connected.Recently it was observed that Agent Logout report in Webview was showing no data of previous months (i.e - before December). When I checked in t_Agent_Lo...
Hi,We are implementing Cisco UCCE 7.5. In our planning stages, we are trying to develop queue strategy. Is there a max number of skills you can assign to 1 single agent in ICM?Thanks,Eric
I have a "Get Digit String" step to allow users to press '1' to bypass some announcements. The Prompt for this step is set to play the announcments. On the Input tab, I've set Maximum Retries = 0, so that I don't hear "Are you still there?" after t...
Hello. I'd like to realize callback for customer after he's called to the contact center.I use UCCX.Could somebody provide me the right script for this task?
Hi to ALL.UCCX version 7.0.1I'm trying to use IPC Action in Voice Contact Workflow, which sends some variables to the remote host in the network. (see picture ipc1.jpg)The remote host ip is 172.17.216.205.But in captured network traffic I see ip 0.0....
