Contact Center

Hi,I am implementing an IVR script, which needs to call out and announce a prompt to the called party( I m using place call function).Is it possible using IVR/CRS scripting to generate tie a CLID with the outgoing call.ORtaking any help of CCM confgu...

A customer of mine is running IPCCX 5.x with several queues. He is running CUCM BE 6.x as PBX. For 7x24h support to his customers he likes, that it is possible to reroute all calls (which are normally terminated on a queue in IPCCX during the busines...

Hi,For an IPIVR5.0 servr with HA, is it possible to reserve 5 sessions/IVR ports for incoming calls and rest for outgoing calls.If yes how?What config is required?Thanks

Hi,There's a Call Result returned by the Outbound Option (the dialer) which has value of 7 and it means "Number not allocated". There's also code L which also means: "Number not allocated (this record will never be called again)"What does Not Alloca...

Greetings,To prevent users from calling CTI Ports I have created a separate partion for all of the UCCX numbers. We will call this partition UCCX-PT. All of my user extensions reside in a Line1 partition called Line1-PT. I created two Calling Sear...

Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.

dear all, I deployed my ICM 7.0 System with two Sides (A&B). As the high available requirement, I setup duplex AWs & Roggers. But, when I disable the A Side Rogger, both AW Sides can not work, Console Windows prompt that each Side AW can not connec...

I would like to move AgentLogout table data and AgentSkillgroupLogout table data to hds database.Is it possible to move the data manualy from logger to hds database?

I have Adminworkstation side A and Side B. These two are not synchronized.It shows the error at event viewer "Synchronizer is unable to establish connection to peer".i have ICM - 7.2, CUCM - 6.2If anyone knows please suggest the activity to resolve t...

We are running 5.0.2 Build 64 of UCCX, and I would like to upgrade to version 5.0.2 SR2, but the build number is listed as 45. Is that the build number for SR2 or is that the build number for version 5.0.2?Any replies would be greatly appreciated.Th...

Can something explain to what in a nutshell what the Cisco Unified CM Telephony Subsystem account (aka JTAPI) and the RmCm Subsystem account do exactly between UCCX and Cisco CallManager?Thank you!

Hi AllWe have callmanager 4.1(3) with Cisco IPCC Express Prem 4.0, have configured the scripts, resources etc. and logged into the agent ok.When making a call to this CSQ, the call will attempt to deliver to the agent, CAD (agent) will go into a not ...

The CRS rejects some calls with the following reasons, according to CRS Administration :setup failuretrigger failedThanks by advance for your help