Contact Center

I am integrating an IPCC Express system and the customer would like to use the dial-by-name function; much like the one found in Unity. I know you can integrate it with either DCD or AD, but the want to know if there is a way to connect it somehow t...

Has anyone experienced problems with the upgrade from 3.5(3) to 4.0(2)? I'm trying to do one in a lab that keeps hanging during the restore process - it gets to about 8% then nothing for hours..anyone know what's happening here?

Hi,I have a customer who is running IPCC Express Standard 3.1(2). I recently wrote a new script for him using a 3.5(x) editor and everything works ok apart from the Time of Day step which constantly goes to "The Rest" branch regardless of what the ac...

We experience a fault on our IPCC architecture. We have a duplexed PG communicating in a redundant mode with Publisher (CCM PG SideA) and Subscriber 1 (CCM PG SideB). Randomly the CCM PG disconnect then PG switch side and reactivate connection with r...

Currently I am running CRS 3.1. We would like to be able to record an agents call activity for a given period of time. Is this possible? Currently in CRS 3.1 you can only record one call at a time.Thanks,Christy

IPCCX version 3.1.3 All agents & suprervispr versions same etc etc. But If an agent goes into not ready state for whatever reason, the "traffic light" shows the correct state but the state againt the agent in the window that shows calls presented, ca...

I'm looking to find reasons for having 'Canceled' calls on the outbound dialer for IPCC Enterprise. For example, running a camqry11 has a column marked 'Canceled'. Webview helps says:The number of contacts in a half-hour interval where the dialer can...

Hi,Is there a way for usernames used to login to Agent Desktop to be case insensitive?Regards,Christos

Forgive my ignorance but I am trying to understand the various communication channels that are set up in a scenario:A customer has a CallManager 3.3x cluster, various 7960 IP Phones and IPCC spread over about 7 servers. Apparently everything has bee...

HiDoes any one know the link or able to send me the file of the cisco connector for the microsoft CRM. I know its free but only to CCO users. Is it possible to buy this program form cisco.Thanks

Does anyone know if it is possible to allow an agent desktop system to access the DCD for number lookups? This function would be similar to Attendant console number lookup but I can not figure out if the functionality exists?If not, then what is the...

Hi, I am preparing to build a new IPCCX cluster and the 4.0 SRND is stating that all the servers in the high availability option need to be placed in the same VLAN. I was planning to install the four server model with two CRS servers and two databas...

In our environment we have a HDS Admin Workstation. The Admin Workstation work fine and the rpl process is OK either on AW and CC Logger but the data on Termination_Call_Detail are stopped at 15.11.2205.Someone can help me?Claudio Fotia

Cisco Desktop Agent is logging out agents randomly. Agents have to log back in. I checked my switches and did not see anything wrong with them. I'm wondering if there is anyone who has experienced this issue before. Please, if so I need your help.

The vendor that installed IPCC for us left a security mess.I need to change the SQL login password in the DirAccessSynSvr.cfg file for the "Cisco Desktop Sync Server" service.Docs I've found bluntly say, "...don't manually edit this file..." (OK, so...