Hi there! I try to find any truthful information regarding ICM PG DMP Properties, regarding options "CallRouter is local" and "CallRouter is remote(WAN)".Does anybody know how this options is work?This option is play any role on state transfer / serv...
UCCX 12.0 Where can I find the duration of a no-answer outbound call (non-dialer) made by an agent? So far we can calculate the duration by subtracting EndTime - StartTime but is there a DB Table or a Stored Procedure that returns the value I'm inter...
I've been trying to get UCCX desktop chat to work. I configured the URL and the login dialog appears, however when I put my username/password and click "Sign In" the widget goes blank with the wait swoosh in perpetuity, never actually connecting. I p...
Hi AllI have a problem. When exporting CCX Reports (Cisco Unified Intelligence Center) in XLS format show time incorrect ( 1 hour of difference). UCCX ver 11.6.1Any idea? TIACristian
This seems like it should be a simple setup, but I'm confused by how to setup UCCX/Finesse 11.5 to send e-mail reports to our customer service manager. I have no interest in UCCX receiving e-mails, I just want it to be able to send an e-mail of the ...
Hi All,I am deploying UCCE post call survey for a customer and they need Post call survey results report in CUIC report.How do i do that? Please let me know the procedure / documentation to refer and set up CUIC - Custom report using SQL queries to a...
Hi all, There is a strange issue that IP Phone Agent does not show up on Cisco 9951, it worked before. Confirmed with other agent IPPA is working on Cisco 9971. Actually, IPPA is subscribed on the phone and associated with service url button, however...
Hi AllIn the UCCX version 11.6 , I need to change the time zone from summer time zone (GMT -3) to winter time zone (GMT -4). Manually, exist some risk with the licenses? or other?TIACristian
Hi All,there is a quite anoying thing, leading to a bunch of tickets in our site.Szenario:New Agents are automatically thrown in the Default Team. -> okIf they log into Finesse these agents are showing up in all other already existing Teams. -> nok T...
My Marketing department wants to listen to all the sound files I have running on my 10.6 UCCX system. There are just over 200 departments. Each department has a separate folder that is their 10 digit phone number. So I have just over 200 folders e...
Hello, in uccx 11.6.2 with 400 premium seats, incoming call fails on 503+ simultaneously call with below error i just found similar problem with CSCuq84976 bug id in uccx 8.5,is there any resolution or patch application for this version?Thanks
I am using UCCE 11.6, trying to perform bulk agent delete. Before deleting agent needs to be removed from Skill Group mapping and Agent Team. Any tools/steps/process to reduce the manual effort for bulk agent skill group, agent team un-mapping and th...
I am attempting to call a REST service over http via the Make REST Call step. I've tried it in a reactive debug as well as a standalone debug (removed the call-specific steps to see if I could step through it). Either way, I just get a blank Exceptio...
UCCX 11.6.2.10000-38 We recently implemented hold my place, and our guest services agents noticed that when they can see the customer's number they can also be heard by the customer. If they don't see the customer's number then they can't be heard b...
HelloWe are using UCCX 12.5. I have a script that handles inbound calls on a main number. If the user presses 1 during a menu prompt I am using a call redirect to transfer the call to a trigger of another application that has a queue. When the agent ...
