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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Day of week and time of day xml

I'm looking for a central way to manage days of week and time day in a xml document for certain scripts. I have a group that will change out their hours around holidays on a regular basis and I find myself going into multiple scripts and adjusting th...

pdub716 by Contributor
  • 6 replies
  • 0 Helpful votes

Resolved! CUIC Report descrepency

Good morning I have a CSQ "AUTO" and I have several other agents with that skill but assigned to their own team, they help out on an as needed basis. Agent Summary report list all of them. Detailed call CSQ agent does not list them at all. any one ha...

safety2008 by Enthusiast
  • 2 replies
  • 0 Helpful votes

Call Priority in UCCX

I need some help to change the Call Priority for the one Agent. We have 2 options for Language Selection English& Arabic. If the Caller chooses English, then Agent Ext 1018 should have the least priority to receive that call, total number of Agnets a...