Hello,There is anyway to download UCCX v11.5 as we have a backup before switching to version v.11.6 and now have an DB corruption. so the only way to restore from backup and V.11.5 not available for download from Cisco. Any other way to download it....
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Customer has CUCM, IMP & UCCX clusters on version 12.5.1. To implement Finesse desktop chat solution I followed procedure from: https://www.cisco.com/c/en/us/support/docs/contact-center/finesse/214685-configure-finesse-12-0-agent-to-agent-ch.html#anc...
I have my UCCX servers setup in HA and certs have been signed for all services. I am attempting to get Finesse 12.5 Desktop Chat going and currently I have set my Desktop Chat Server to both of my IM & Presence servers. All seems to be working with...
Good Morning All I'm not able to download recording in bulk from CUWO. And also the recording are saved in .ezwav file format and I'm not able to convert it into readable format such as wav and mp3.
DearsCould someone be kind to explain what does Dialog Group within Place Call Step?I built an App which takes customers name and reason for calling storing it as a prompt, for later on whispers the agent that audio.To get that I had to put triggerin...
Dears,This is a UCCX Environment V. 11.5When someone dials the call center number, it is taking around 5 seconds for the IVR to be triggered. Is there any timer on CUCM/UCCX/VG that we can control to decrease this delay?Any help is highly appreciated...
Hi Team, I have a simply question but I can't do this works:( This is related to CUIC 12.0 an Finesse report Integration with historical reports Always have the same issue This is the permakin and it workshttps://ccx1.host.es:8444/cuicui/permalink/?v...
Hello Team,We are using Cisco Unified Intelligence Center to download and view the Call Dashboard and Unified Contact Center Enterprise Management to change the Queue and set the priority. We have around 200 agents in our team and I need to download ...
Resolved! campaign outbound API
Hello, I use outbound api 11.5. When I choose a skill group for creating a campaign , I use the API to get a list of skill group: https://<server>/unifiedconfig/config/skillgroup/ . This list contain all skill group added or not added for campaign. H...
I have a user that would like to use Power BI "to automate the phone data visualization reports for the office". Because the report is delivered as a .zip file, it is being extracted from the email manually, then processed. Is there a way to email th...
Resolved! How to do a Place Call Step
Hi does anyone have a sample to setup a place call step in a script? I want to be able to let the script go to a step place a call, no answer go to the next step. In the no answer I have a go to label.I created a destination: String typeWhat is the...
Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application, and I have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration .When I access the SSO U...
I've seen previous documents that UCCX 12 with smart licensing can support both perpetual and flex licenses at the same time provided all are loaded in the SMART account. Customer bought flex licenses to add agents to an existing 12.5 UCCX system, an...
Hi UCCX 12.0 I have made a very basic script and use this as default script for an application. I try to use the get trigger info step to get the reason for application exception which should be possible according to description for get trigger info ...
My SL is set at 18 seconds. Our calls Rona at 16 seconds.I have an interval that is showing 3 SL Calls Offered and 1 SL CallLooking at the Call Detail by Agent report, I have 3 calls in that interval. The first call Rona'd and went to the 2nd perso...
