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I am well versed in the bulk method of loading DN's to CT's but I am curious if anyone has a way of bulk UNmapping Call Types to Dialed Numbers? Example: We've decom'd hundreds of numbers and need to remove the Call Type (Dialed Number Map) from the ...

hey guys, We have ccx with flex licenses premium seats.  if we enable a user for 'reporting' capability only and not as an agent nor supervisor,  does he/she consumes a license? we just need he/she to login to cuic and run reports.   thanks  vijay

Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it  including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...

Is it possible to convert a string value to an int in the WxCC Flow Editor?  We have a large qty of patient rooms that call into our Dietary contact ctr.  The staff would like WxCC to display the patient room number.  Most of the room numbers coordin...

Dears, We are planning to upgrade UCCE 11.6.x to 12.0.1 and then 12.6.1. Because my hardware meets the requirements for this release and we can perform a Common Ground upgrade without acquiring extra hardware. 11.6.x from windows 2012  and SQL 2014 t...

Hi  Key store access through cmd fails with error "keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect" trying to export wsm certificate by using below command and password is using from DecryptKeystoreUtil....

Hello Experts, I recently upgraded my lab VVB from 12.5.1 to 12.5.1SU and it went fine however when I did a switch version in order to test the back-out I am not able to login to VVB CLI/Web , the switch version appears to be fine. Any idea why it ha...

Hello Team, i am facing issue on UCCX 12.5SU3 where it's SSO enabled, the integration with the IdP looks good. however, if i try to login to appadmin page using SSO, the authentication success but the UCCX shows"Access Denied The attempted action is ...

Hi Experts, can anyone help in below issue with script editor . when i try to save a script i am getting error "you cannot update script because you do not own the script lock " .i checked and couldn't find any script lock. this was happening in all ...

Hello all,we have some internal numbers for agents to transfer the calls internally (Calling from Finesse)when they do - it will add some labels and display too long number in reporting and WFM recording also .any idea how to prevent this happening 

Hi All,need some help on how to check maximum agent logged in to any PG and also max number of call hit the CVP in the last week.I am not sure which table on the HDS has this details , I can check the real time data  but not sure on the historical .

The customer has different UCCX Servers in different regions.   Just now i logged in with the UCCX Editor to another Server, but when i add a DB Read step in a script, i can only select from the Data Sources from an entirely different Server? Are tho...