Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Resolved! Outbound campaign

Hello allI have an outbound campaign script IVR based>progressive, i face some issues i hope i can find a solution1- if customer receives the call and hang up it doesn't give any indication to uccx that call is hanged which can make outbound stuck2- ...

I am well versed in the bulk method of loading DN's to CT's but I am curious if anyone has a way of bulk UNmapping Call Types to Dialed Numbers? Example: We've decom'd hundreds of numbers and need to remove the Call Type (Dialed Number Map) from the ...

Annie S by Level 1
  • 2212 Views
  • 12 replies
  • 0 Helpful votes

Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it  including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...

kavle_0-1710423815547.png
kavle by Level 3
  • 412 Views
  • 1 replies
  • 0 Helpful votes

Is it possible to convert a string value to an int in the WxCC Flow Editor?  We have a large qty of patient rooms that call into our Dietary contact ctr.  The staff would like WxCC to display the patient room number.  Most of the room numbers coordin...

Hello Experts, I recently upgraded my lab VVB from 12.5.1 to 12.5.1SU and it went fine however when I did a switch version in order to test the back-out I am not able to login to VVB CLI/Web , the switch version appears to be fine. Any idea why it ha...

Shibinbly by Level 1
  • 1607 Views
  • 10 replies
  • 0 Helpful votes

Hi Experts, can anyone help in below issue with script editor . when i try to save a script i am getting error "you cannot update script because you do not own the script lock " .i checked and couldn't find any script lock. this was happening in all ...

script_lock.png
rmanakadav by Level 1
  • 2533 Views
  • 20 replies
  • 0 Helpful votes

Hi All,need some help on how to check maximum agent logged in to any PG and also max number of call hit the CVP in the last week.I am not sure which table on the HDS has this details , I can check the real time data  but not sure on the historical .

kavle by Level 3
  • 434 Views
  • 1 replies
  • 0 Helpful votes