Hello, I have followed the instructions as below. But still from DBLookup node it's failing. I am trying to fetch area code as 12345 but from DBnode its going to fail node. Can anyone let me know if I have done any mistake on this.//// where MACHINE...
Hi All! Does any body know: There is the CallResult 23 = Number successfully contacted but wrong number Am I understend right, that the code 23 means, that the person who answered the phone does not know the person I am calling? If yes, what needs t...
Good Morning All,We currently have a deployment of the UCCX contact center and using Cisco Jabber for Calling only, we have disabled Jabber chat to move the business over to MS Teams.As you can imagine staff are now asking when calling will move into...
Hello Experts,Our UCCX is integrated with Salesforce. For incoming calls, I get the CUCM Call ID in a script by looking for implementation ID in the Get Contact Info and send it to Salesforce via the Expanded Call Variable. As mentioned this works fo...
Hi AllI have a issue with the backup of UCCX. The backup failing in CCXCOMPONENT and the error is "Ontape Backup failed."Please see bellow: 020-06-07 23:00:26 :INFO: HA - Publisher Node. Backup will be initiated2020-06-07 23:00:26 :INFO: Executing [/...
I need to get report for one month include number of calls per agent and call period per agent this is need to be per 10minute for one month, how I can get this kind of report from uccx per 10minuter over a month
Does Cisco offer a training class for the scripting or does it all go through training partners like Global Knowledge? Thanks in advance!
Hi, We installed a new Windows server 19 with SQL and now having issues with the ODBC connection to our UCCX server. When creating the ODBC connection and testing it doesn't see the UCCX server for some reason. We believe its a drive issue as ther...
Que versión de analizador XML tiene un UCXX como saberlo.
Hi all I have problem with Cisco oamp server(Installed server by ova file) So full physical memory is 4GB now. But thesedays oamp server memory usages occupy almost 91~94% I checked high memory usages and I found msmpmg.exe(Highest usage) but I do...
Our UCCE has stopped replicating data from AWDB to to B, no change has been made, the Database, Server, files, etc has enough space, we have noticed that when restarting the Distributor it inserts a fraction of the data in the Database, but after a f...
Hi, I wonder if it is possible to change automatically agent state from not ready to ready after for example 20 minutes? If not maybe it's possible to do it using some script which will call REST API ? UCCX version 12.5
Hello expert, We have recently installed UCCE 12.6 in our lab and it was working fine. We started receiving Exclusive access to Router is denied because router is busy error while opening config manager and we are unable to make any updates also. ra-...
Created a new script with new trigger, got the error message: " I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later ";. When using the old script, the new trigger working fine;. when us...
Hi how do I setup the looping feature on Cisco 7821 so that phone calls will get transferred to another number if the the previous is busy or unavailable ?
