Hello All As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes. Is there any constraint similar for User Variables? Did some googling and found this one from the link belowhttps://supportf...
Forum Posts
Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...
Hi Guys, I work in a hospital and I need the patient beds/rooms, when receiving an external call, to play a warning to the patient before completely transferring the call "stating that the hospital does not deal with medical bills or the cost of trea...
UCCX 12.5 How to play promt to a customer in case if outbound agent based campaign predictive\progresive. I know that in case of direct preview the call can be transfered to application and promt can be played there. But i need play "your calls are b...
Hello all, Quick bit of background on this, the way our contact center currently works is that they have 1 line on their phones which they take both direct calls and calls via CSQ's. They have a few reports that they are using at the minute that incl...
We have our UCCX agents set up with 2 extensions:1 - Personal DN - no restrictions2 - Agent/ IPCC extension - set to 2 max calls 1 busyAgents receive calls from the queue to their IPCC extension as designed. However, they run into issues when they tr...
i am trying to get a 3rd party integration to work with which the customer wants to set agent in finesse between ready and not ready, automatically. i did find that there is a finesse api to read and write the status. however, while reading the sta...
In Cisco ECE, we have two entry points that route to the same queue. What has been requested is that we display something similar to "New chat from ABC" if chat comes in via entry point 1234, but display "New Chat from XYZ" if chat comes in via entr...
We are looking to deploy call studio and have a couple of questions Does the Pcce need to be always connected, powered up for icm to use it since we are looking to deploy it on a laptop. We are looking to deploy it on a standard laptop and a s...
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Can we do these requirements below on UCCX: - If the incoming call to the UCCX is not answered, is there any option that automatically makes the UCCX make an outbound call to this number? - let's consider this call center for car service, and the cli...
I am trying to retrieve Cisco ID in this format NodeId-SessionId-SequenceId from UCCX script but while retrieving the contact session I am receiving this value 001-0x12a05f25f, which seems to be hex, after converting it to long it translated to 50000...
Resolved! Finesse audio
I connected headset to windows pc and I can hear audio, but when use finesse I can't hear anything, is there any configuration i need to do related to finesse to get audio through headset
Hi, We have a requirement that customer data should be visible to agent before dialing (as in preview mode) but the call should be be first answered by IVR then transfer to Same agent upon customer's confirmation (Press *). Is there any way we can ac...
Hi folks,We have a PCCE v12.6(1), 12,000 seats.when I click on "Agent Explorer" in Configuration Manager tool, an error message appears "The peripheral data required for the proper operation of this explorer is not present in the system or not access...
