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Hello, I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.  CUBE-Version : 11.5.2SW-Version : 15.6.3.M9, Platform CISCO2921/K9HA-Type : noneLicensed-Capacity : 500 I do not have TDM. I have SIP on internal and external(PSTN) sid...

Hi, We have a UCCX cluster in partial service.  From the below logs its due to SocialMiner?  If so, then my question is if we don't use SocialMiner is this the normal condition to be in partial service? Pub logs:* 03:51:33.609 EST %MIVR-SS_CHAT-7-EXC...

Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and this seems to happen randomly (According to customer) without any changes\touched to the equipment\network. in HCS it is effectively unregistered: Real-time ...

Whwn i try to login to cisco fineese dekstop port 8445 it works for my device, but anyone connect from remote site it will show to him "SSL certificate not accepted following certificates should be accepted before using cisco fineese desktop" server1...

I have some agents that use a CTI Remote device with a remote destination that rings an iPhone. When calls are received, they are unable to answer them using the Answer function the Finesse portal. They receive the following "Error: Cannot perform op...

1. May I know whether UCCE can play the staff ID before transferring to the staff?2. To do post call survey, is it a must to use CVP?

Hi there, in the UCCX_API Developer Guide I did not find a method how to assign a skill to an agent. How is this done? Sincerely,Oliver Henning

We have a requirement to enable the landline for customer service, to enable the users to use this line for WhatsApp and SMS instead of using personal WhatsApp. when the agent wants to send a message through WhatsApp, he has to use the landline, what...

Every time you download opc logs, the opc capture logs gets downloaded and it takes more time for the download to complete. How to avoid this in diagnostic framework or in API?Any help here is appreciated. Please and Thanks.  

I'm using UCCX Version 12, with pub and sub. The issue at hand is that the number of agents in a collection differs between two servers. For instance, the count of agents in the Support collection is 88 in the pub server and 141 in the sub server. I'...