Contact Center

So I am not sure the title is the best for what I want to accomplish but basically I have agent routing setup and working.  If the agent isn't avaialble I then set a CSQ variable and route based on skill.  My problem is that during the time the calle...

Hello,   I have a requirement where we dont any users importated where the phone/ipPhone field is empy.   I believe that I need to create LDAP custome folder with the following setting;   Filter Name:  Test Filter*:  ipPhone=*   If anyone has had thi...

Dear Experts; i have a tech Refresh upgrade from cisco UCCE 7.5 (In MCS Server )to UCCE 10.5(Cisco UCS). I went so many post but not able to find a good document to start with. I have prepared all the UCCE server VM like VRUPG,CMPG,RGR, etc and in...

Hello ,Recently we successfully implemented SIP over TCP ,after that we are experiencing intermittent failures of calls throwing errors SIP/2.0 502 No More Routes or Policies To Advance. Most of the calls are successful ,only certain calls are failin...

Hi, We are migrating our CVP from 8.5 to 10.0 and I already found the migration path document. But however Cisco doesn't provide with any checklist for the migration. If anyone of you have the checklist for CVP migration could you please share it. ...

Good Morning, I am having an issue with Silent Monitoring when users are working from home and using AnyConnect to gain access to the network. The versions of my software are listed below:Cisco IP Communicator – 8.6.4.3Cisco Agent Desktop – 8.5.1.312...

Hi, I would like to retrieve the license key that it is currently installed in an 8.5 UCCX does anyone know the folder I could locate the file? Or is there a way to get it from the admin console? Thanks in advance  Adam

 I am upgrading from UCCX on vm version 8.5.1.10000-37 to version 9.0.2.10000-71 and im getting the invalid upgrade.  Name does not match any filter pattern.  I am seeking to solve that problem and I got the information that I have to upload the "cop...

Hi,I need to confirm whether High Availability option for contact center 10.5 and CUCM is supported with 2 Box Business Edition 7k.I am not seeing any document where cisco clearly says High Availability for all apps is supported with BE7000. Regards,...

Hi Folks , How are you all , I need your help again.We have a scenario , when the user gets an incoming call to his cisco phone and the user is busy then the call is fwded to a number which is added in CTI RP in turn it is pointed to a script in ICM....

Hi Experts Would anyone suggest me what I have to do if I want to call from CAD. Thanks in advance. Regards Nizam

Hi Using CUIC 9.0 or 10.5 for creation of custom UCCX reports. Scenario: I've created a SQL Stored Proc, and a report template based around it.I then modify the SQL proc to add a new column. The new column doesn't show in the report.To get it to show...