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Team, We are facing few issues with NTP sync. We  are getting RTMT alerts form our CUIC and UCCX that NTP is down and the NTP is pointed to CUCM publisher. When I check utils network ping to CUCM PUB it cna able to reach and all is fine but I am not ...

S N by Level 1
  • 473 Views
  • 3 replies
  • 0 Helpful votes

Hi experts, I am facing an issue regarding the outgoing fax. Detail is as under.- Extension to extension and Fax from the PSTN works fine.- We are using analog FXO lines as PSTN- For outgoing FAX doesn't connect. Using analog phone most of the times ...

Hi All, Is there a list of CUIC SNMP trap notifications which can be sent to SNM server? Something the same as "Serviceability Best Practices Guide for Cisco ICM/Unified Contact Center Enterprise" document for UCCE components. I am not going to use ...

We recently upgraded from UCCE 7.5 using IPIVR to 10.5.1 using CVP.  Since then, when calls go to our corporate number they no longer send over the caller ID name when transferred to a corporate employee's extension.  The corporate calls go to an aut...

Hello, I have installed UCCX 10.5 using ova file with 400 Agents (400 Agents take 4CPU and 16 GB RAM). Installation went successful and the UCCX is in production now. Currently we have around 80 Agents active.To save hardware resources can i reduce t...

I would appreciate if someone could take a look at the attached script. Hopefully I am overlooking something easy. When I run debug the Upload Document Step always goes to Unsuccessful. --- Thanks to both reponses I was able to find my error. I was ...

dannoofWI by Level 1
  • 2301 Views
  • 2 replies
  • 0 Helpful votes