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Resolved! UCCX 11 incoming call issue

Hello, Agents are logged in to Cisco Finesse and agents are in ready state. now when the calls come to CSQ. Agent shows the call in reserved state. But call never rings on agent extension and customer hears " we are currently experiencing system pro...

Need Help - ICM Script EWT calculation

Experts, I need your help for Estimated wait time calculation in the script. We have a main script and based on the selected options it goes to another script where the Skill groups are configured. I am curious to know how to set up EWT and to which ...

CTI customized agent desktop

Hi Team, I would like to know about CTI agent desktop customization. what all things we can achieve when we customize our agent desktop. To ask shortly what are the difference is their between non customized and customized agent desktop? regards,Hari...

Salesforce with Finesse

Hello, I have a UCCX w/Finesse and i am using the Salesforce gadget. My environment is already setup with the way that if i pull up my browser and input my Salesforce web address, it automatically authenticate with my ADFS server which automatically ...

UCCX Workflow Admin - how do I add variables for external use?

I'm configuring a UCCX 10.5 workflow in the Workflow Admin tool. I want to create an HTTP trigger that opens a URL based on data collected in the IVR (data that is already stored in Peripheral/ECC variables through the script). When I open the HTTP ...

Cisco Agent Desktop logout reason code menu not appearing

Using Cisco Unified CCX Administration v9.0.2 and we have one of our agents that is able to login into CAD, gets calls with no problem, but when she goes to log off, the reason code menu doesn't appear for her, she just gets logged off with no messag...

Identifying CSQ overflow calls in UCCX database

Hello, How can we identify CSQ overflow calls in UCCX database? Do we need to set any UCCX "Custom Variable" to identify the CSQ overflow calls or is there any field in UCCX database which can tell us about overflowed calls. Thanks & Regards, Umesh

Resolved! How to reset the logs Call on Cisco Supervisor Desktop

Hello everybody!! My question is: How often these counters total calls, you paid, withdrawals processed are reset ? , How to reset the logs Call? Thank you and regards!!

Agent can't change state to ready

I have an agent that can not go to a ready state, she can log off and on but can not make herself ready. Has anyone come across this before? I tried looking for the error in cases and bugs but came up with nothing, assistance appreciated.

Resolved! Refresh Application/Script and Current Calls

I have an updated script with a could changes I have worked on and tested. My question is I normally update the script the application points to after hours so it does not have any impact on current calls (just to be safe). I know if I made this ch...

Resolved! EM Issue in Uccx Finesse

Hello Everyone I am facing issue regarding Extension Mobility in Uccx Finesse 10.x Let me try to explain what exactly issue is. We have an Device profile which is associated with RMCM user, when we login extension mobility in IP-Phone1, and then lo...

Resolved! UCCX Prompt not playing (I replaced the old prompt)

Hello Fellas, I uploaded/replaced a new prompt with same name as old one, this should ideally change the prompt wherever it is referenced in the script. But the scripts are still playing the old one. I also reloaded the applications, this didn't help...

Resolved! out of order variable (parameter) display in UCCX Admin GUI for new variables / bubble or help label in admin GUI

so I have an old script, with 4 holiday variables and some others, which are "parameters." these parameters are exposed under application management in CRS admin (Admin web GUI). when you add new variables to the script in the script editor, they are...

UCCX 8.5 Support Contact renewal

We have cisco UCCX version 8.5 with CUCM 8.6. the last service contract expired on novembar 2015. now I want to know whether support contract for uccx 8.5 is available or not. if not then what is the alternative . Thanks in Advance Zahir

CCX Script - Setting Document Variable Returns NULL?

Hello All, UCCX Version: 8.5.1.11004-25 So I have a Script for a CSQ/Application (*called "App-1") in which I am running a "Trigger Application" step in. That Trigger Application Step calls another Application, let's call it "App-2". From inside A...

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Forum Posts

Resolved! UCCX 11 incoming call issue

Need Help - ICM Script EWT calculation

CTI customized agent desktop

Salesforce with Finesse

UCCX Workflow Admin - how do I add variables for external use?

Cisco Agent Desktop logout reason code menu not appearing

Identifying CSQ overflow calls in UCCX database

Resolved! How to reset the logs Call on Cisco Supervisor Desktop

Agent can't change state to ready

Resolved! Refresh Application/Script and Current Calls

Resolved! EM Issue in Uccx Finesse

Resolved! UCCX Prompt not playing (I replaced the old prompt)

Resolved! out of order variable (parameter) display in UCCX Admin GUI for new variables / bubble or help label in admin GUI

UCCX 8.5 Support Contact renewal

CCX Script - Setting Document Variable Returns NULL?

UCCX 12.5 - trying to check Previous Day on a script XML Document Data

Can't use attributes from Tasks API in Flow Designer

UCCX 12.5 Unexpected Shutdown

Set Wrap up Time for Warm Transfers in UCCX

Cisco Community Enhancements

UCCX15 Pre upgrade cop file

Is Script editor able to include transfer numbers within a label node?

UCCX SSO 12.5

Webex contact center analyser report to find calls hitting options

Print a list of users in ECE 12.6.1.3