I'm getting the below error when agents sign into Finesse desktop.
UCCX version 11.0.1.
Not really sure where to look as it's not a very helpful error! It's a new install of Finesse so fairly vanilla setup.
Thanks in advance.
Matty
We have three agents setup, when all the agents are busy, the agents needs to know the waiting caller detail in the CAD screen or do we have any method for agents to know the waiting call in the Queue. Please advice.
Are there any checks or anything that you could think of, as to how a call could by pass a time of day check in our ICM scripts.
I have a call which by passed Time of the Day configuration and went to an Agent, when it suppose to be going to the end ...
Hi,
I have installed UCCX 10.6,
a: when I log into UCCX admin page and click menu bar (System, Applications... etc) none of them is working
and
b:also when I navigate to Finesse administration- does not work!
c: also I saw when I use browser Chrom...
Hi, all,
I have a problem with Cisco Unified Workforce ~ Calabrio 10.5.
End user access Calabrio search recording file, but search loading, run not stop.
Popup loading loading..... ( Picture below )
Anyone help to solve this problem !
I try remo...
Hi, I have only done a few scripts. I have scripts to check to see if logged in agents > 0, which works for most things. Now I need to add one level. I need to know if one of the logged in agents has a particular skill assigned to them. Does anyon...
We upgraded our UCCX server from version 9.0.2.11002-27 to Release 10.5(1)SU1. After doing so, we lost the ability to create reports. When trying to create Reports as a user and as Administrator, we receive an error message "Access Denied". Has anyon...
I am trying to access device or directory number description from Call Manager in a script in Contact Center Express to display this information on ipphone agent. I can put data into expanded call variable using set enterprise call info to display i...
Hi,
I have users complaining about Agents not receiving any indication when they have been put in not ready and forget to put themselves back to ready again. We are using Cisco Agent Desktop 9.0(2) (Enhanced Version). An Agent has advised that in t...
Hi Community, I need delete a inactive agent from CUIC by SQL command
This command show me the inactive user:
admin:run uccx sql db_cra select s.skillname , r.resourceLoginID, r.extension, r.resourceFirstName, r.ResourceLastName from skill s inner jo...
Hi,
I am writing a Haliday script and need some help. The opening and closing time differs for each of our holidays shown in the below xml file. I need to verify the time of the day for each of them. How can I do that? Here's what I use for "desendan...
Hi,Trying to install the limited admin workstation on a desktop without success. I have tried with both the IP Address & DNS name but both come back with the error when running configuration Manager "(-9934) Unable to initialize real-time feed for in...
Hi All - IS there any possibilities to pass RouterCallKey to Finesse where i can set those data in some variable to update on Finesse Screen
For Ex: Currently for inbound calls RouterCallKey is passed using PV10 which is configured in finesse to up...
Hello All,I am totally new to CUIC and we are using version 9.1. I wanted to check a report to check the originating number of a call that goes to our tech support group. I am after to the actual caller phone number. I read though the reporting user ...
dear friends
when i creating vlan in cisco 4506 switch there is a error ...like
"error exiting config-vlan mode 33 :attempt to change state of a default vlan "
please help me to solve this error...and what is a reason behind it..
