Our customer has Cisco Unified Contact Center Enterprise 8.5(1). They are asking for additional CCX-85-N-E-LIC licenses. The CCX-85 has gone EOS. How do we get additional licenses for a system that is still active. The customer wants to add licens...
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Forum Posts
Our customer has Cisco Unified Contact Center Enterprise 8.5(1). They are asking for additional CCX-85-N-E-LIC licenses. The CCX-85 has gone EOS. How do we get additional licenses for a system that is still active. The customer wants to add licens...
Hi Experts, I'm trying to create the stored procedure or function in UCCX database db_cra for custom reports. Connected to the database using the RazorSQL tool with login Id as uccxhrc When tried to execute the SP(see in the attachment the SP_test) ,...
Good day. Currently we are conducting health check to our Client's Data/CVP Servers. Can someone know how drive E: is getting low in allocations this is for both Data Server and CVP Server, also is it normal for the data server to consume high memory...
Hi Experts, I have an issue with CAD. When ever the agent or customer hungs the call the Cisco dekstop agent tool get freeze and when we click on the CAD it says Not responding. Its happenning to around 200 agents. When the call disconnected by the ...
Resolved! Competence Level Not updating 10.6
Hello Supporters, I am running into an issue on uccx 10.6 similar to the reference below when I click to update the competence level for a agent resource to 10 instead of 5 although it shows updated when I go back it still shows 5. From looking at th...
Hi, Is there a way of running the reactive script debug and manipulating the time so that you can fully test the outcomes of the different time of day conditions? For example I have a script that has a different set of conditions after midnight, ra...
Resolved! Chat CSQ - Get Reporting Statistic step
Hi All, I'm trying to pull statistic's from a chat CSQ and i get -1 value. Simple and short, is this step (Get Reporting Statistic ) supported for chat CSQ on uccx 10.6? Thanks Nour
Resolved! ANI Lookup in CCX
Hello all, I'm looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent ever...
How complex is it to set up the screen pop feature in CCX/Finesse? We simply want our agents to receive some information about the caller when they recieve an incoming call. Additionally, our agents must login using their phones with a tgn keypad pe...
Hi,We're on UCCX 9.0(2) SU1 and have had on occasional RTMT alert about backup failure, but when we log in to the DRF web pages the history and current status all report SUCCESSFUL. Yet there is a RTMT and SYSLOG alert about a DRF failure. Has anyon...
Team, We are facing few issues with NTP sync. We are getting RTMT alerts form our CUIC and UCCX that NTP is down and the NTP is pointed to CUCM publisher. When I check utils network ping to CUCM PUB it cna able to reach and all is fine but I am not ...
Where/how do I enable music on hold for callers to a CCX application who are waiting in queue for the next available agent? Much appreciate any help, thanks
Hi experts, I am facing an issue regarding the outgoing fax. Detail is as under.- Extension to extension and Fax from the PSTN works fine.- We are using analog FXO lines as PSTN- For outgoing FAX doesn't connect. Using analog phone most of the times ...
I thought I understood this correctly but in a live environment I am not seeing it work as expected so I am asking for some help. Say I have 2 CSQs, CSQ_A and CSQ_B both with corresponding skills Skill_A and Skill_B. Agents 1-5 are skilled with Ski...
