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Hey Guys,  Using Finesse/UCCX 10.6. Wrap up codes save ok if call is resolved locally.Wrap up Codes save ok when call is blind transferred. Wrap up codes do not save if call is consult transferred. The green tick displays, all looks good, however the...

Is there a way to pass variables from Finesse desktop to the Cisco Demo SFDC Embedded within the Finesse desktop?Cheers,Wilfred

Hi,I have an error in the CVPs logs for each 30 seconds:%CVP_8_5_SIP-3-SIP_INTERNAL_ERROR:  java.lang.NullPointerException [id:5005] I have a full the cvp logs. Can anyone tell me where it comes this error?What is causing it? I'm losing calls? Thanks...

Hi all,We have UCCX 7.0.1 product in our company, and was wondering if CUCM Silent Monitoring through the Phone's BIB (Build In Bridge) is possible from CSD. I know UCCE supports Silent Monitoring through CM BIB, but I could not find any document say...

Hi,I have just been through upgrading CUCM, CUC, and UCCX from an 8.5 version to the respective 10.5 and 10.6 (10.6 for uccx version) via 9.1 for CUCM.I only have my publishers at this point as I will be adding subs once I have finished changing all ...

Looking to find out if anyone is familiar with the ability to have a continuous Silent Call Monitoring session? The same agent is monitored without the supervisor needing to select that same agent each time they begin a new call session.  Is this pos...

Hi - we are having an issue with our customer deployment to the extent they no longer wish to continue with CUIC as a Dashboard / Wallboard application.  We have set bespoke reports and embedded them into a dashboard and all looks good until half way...

We are being told we should purchase CCX because of its reporting capabilities. What is the difference between the reporting capabilities of CCX's reporting and UA's reporting? Thanks 

i use UCCE 9.now my customer need count who disconnect the call,agent or user.but i can't find how to count this case.how do i achieve??