Contact Center

Hello, I have been following the link below to download UCCX recordigns from the server to my PC.http://www.uccx.net/wp-content/uploads/2013/08/CAD-Troubleshooting-Guide-9.0.1.pdfI was able to get it work correctly on an XP machine.When I tried confi...

The following training courses for Cisco Unified Contact Center Enterprise (UCCE) have been updated to help you take advantage of new cloud/mobility features, and APIs:Administering Cisco Unified Contact Center Enterprise Part 1 – AUCCE1 (v2.0)Admini...

Could you help me on this? Thanks.For Packaged Call Center Enterprise(PCCE), what Cisco Live Data Reports are included? I need the name of the report and the definition.Andy

Where would one set up Agent Email Ready/NotReady buttons for the Supervisor Desktop?  I have the Agent Ready/NotReady buttons by default.I see where this is done in the Administrator to add the buttons to the Agent Desktop, but I'm not sure where to...

Hi, Can any one explain me the below clarification on ICM Script editor 8.51. What the Call type node used for, and what will happen if we does not use that node?2. On enterprise Skill Group node, we can see Queue type Priority how does not functions...

I am creating a new script with Priority Treatment for incomming calls. Question: I want to have the priority calls listen to some menu's and not others. is there a way to check the prioity of a call to skip some menus? or should I just build another...

I am using UCCX 10.5 with Finesse 10.5, there is a Superivsor and a Agent, the Supervisor can slient monitor the Agent by Finesse. The sound stream goes to Supervisor’s IP Phone, could it be set that the sound stream goes to Supervisor’s PC running f...

Hi allwe have a problem with a 2 node UCCX 8.5 deployment.The System Parameters Configuration page in app addmin displays only a few fields that are not editable. For example we cannot view historical reporting field and others.Also an error message ...

Hi,I'm a CUCM 6.x user trying to install my comp copy of UCCX and 5 client licenses.  I've got a new MCX-7825-H4 that i'm using.  I've just installed Cisco's winOS for that model server and everything looks good from that end.  I'm using http://www.c...

Hi Here is the question:  Can I enable  the work folder in UCCX 7.x without enabling wrap up time?  If so, how? I thought we had wrap up configured buy the Contact Center manager says we didn't . Here some additional info We deliberately disabled thi...

Hi All,I am facing an issue in Cisco Supervisor Desktop(8.0) where the calls are struck in queue for 2-3 hrs. We also notice a lag in the call queue and the display is not in sync. We can see the real time calls and chats in CUIC reporting, but those...

Hello,I am using WIM 4.4 and all my agents who are using Internet Explorer version 11 are able to type on webchat but cannot send the message. Please advise whether WIM 4.4 supports IE 11 or is there any settings to be enabled at IE. Regards,Sukanya