I am new to UCCX scripting and to to have my script use "dial by name" and "dial by number". What is the best way to accomplish this with in UCCX so that the script look at the last name to select resources to route the call.
I am new to UCCX scripting and to to have my script use "dial by name" and "dial by number". What is the best way to accomplish this with in UCCX so that the script look at the last name to select resources to route the call.
The only software I could find on https://software.cisco.com/download/release.html?mdfid=273556285&softwareid=280840589&release=10.0(1)b&relind=AVAILABLE&rellifecycle=&reltype=latest was 7.0(1) SR1, 7.0(1)SR2 and 7.0(1)SR3. I need 7.0(1)SR4.
We have a CUCM cluster(v6.1.2) for our UCCE environment (ICM v7.2.5). I need to upgrade the CUCM to version 6.1.3 (due to the DST bug). Can someone tell me which components in UCCE that I will need to upgrade and/or modify for this CUCM upgrade? Or a...
We'd like agents to be able to hand off long duration calls to another line, to be able to free up their agent extension for incoming calls from UCCX. However, if we transfer the call to another ext on the same phone, CAD still shows them in a talkin...
Greetings! Can anyone tell me, what is the purpose of Cisco Unified CCX WebServices in UCCX ? I couldn't find the description of this service neither in Google nor at Cisco site.Thanks in advance for your answers.
Hello,We are currently using UCCX 8.5 for about 50 agents and a couple dozen queues. For the most part the agents are static and work at an assigned workstation and are members of specific skills day in and day out. Every so often an agent from one...
is this available for CCX 9.x?Thanks,Paul.
Dears,We have a UCCE system version 9.0 integrated with Cisco Interaction Manager.Is there a way to launch the CIM interface within the CAD integrated browser so the agent will have a unified interface for both CAD and CIM?I have tried to associate a...
Hi,I have requirement in UCCX 9.0/10.0 for recording a prompt and should be activated immediately without any more admin operation.I have worked in IPIVR 4.0,I want to confirm whether still this can be possible in UCCX 9.0 or not. I can explain in de...
Hi,We have UCCX 10 integrating with Oracle DB and the customer wants to run certain SQL statement at DB read step and add the result it directly in string variable on UCCX without using DB get step because the result of this SQL statement is not sear...
Agent state is in Talking for more than 20 mins even after the call got completed, it should suppose to go Ready state as soon as the call completed. Please let me know what could be the cause for this issue. CTI Toolkit 8.xUCCE 8.0
Hi,can anyone Explain , UCCE call flow based on IPIVR.the sequence of Devices is as follows-Voice Gateway -- CUCM---there will be 2 path from here1) if agent available - VG-CUCM-CCMPG-ICM Call Router--CCMPG-CTISVR-Agent & Extension2) in case agent no...
Can anybody point me in the direction to resolve this? I have can see all of the agents and supervisors if I check the "Desktop Admin" page on UCCX get an Error "Error occured while reading the Resources" when I try to see agents etc in Subsystem - ...
hi, What is the configuration on CVP that forwards call to ICM.as i am not able to find any configuration in OAMP or CVP that target to ICM.the flow is as follows- VG-CUSP-CVP-VRUPG-ICM-CCMPG-CUCMThanks and Regards-PK
Hi,Please explain working of CVP,PG and CUCM as Routing client in Cisco UCCE Environment. Regards-PK
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