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Hi  I got a CVP standalone VXML server and a call enter to a branch router and goes to the call studio script... and inside that script when I do a simple hangup function.. when the script tries to hangup what it really does is execute the survivabil...

HiI have deployed CUCM 10.5 and UCCX 10.5 for 5 agents. My customer would like to have a few column from each standard reports combined into one single report.My understanding is that data need to be retrieved from SQL database of UCCX.As i don't hav...

Hello,It is a UCCE 10.5After upgrade the link http://<PG>:8088/teamadmin/main.cda doesn't work.But I want change workflow team for my agents, how I can do that?Thank you in advance.

Error: atleast one component of the cisco icm software cti os system is offline. cisco desktop will automatically attempt to reconnectPlease list me the under wat all the reason we will get this error in CTI desktop.. i have attached the shap shot al...

trying to do an XML get from an HTTPS website and getting SSL handshake error in the UCCX script

HiI'm configuring Silent Monitoring, but in UCCX CDA under Settings: Services Configuration > Multiline, Monitoring & Recording > VoIP Monitoring Device, there are no devices.Note: I have CAD agents setup with IP Phone working properly. UCCX is "IN S...

Question, can you utilize the rmon.aef script to remote monitor agents that use IPPA at a remote site? Trying to figure out ways to monitor an agent in this scenario since SPAN and Desktop Monitoring can't be utilized given that they're using IPPA an...

Hi,I have a problem in Cisco Finesse Login. CUCM local users are able to login successfully but not the LDAP users. We are using CUCM/UCCX version 10.5(1).When login to finesse desktop I got the following error:"A generic sign-in error has occurred. ...

Hello,I am trying to configure an ODBC connection to UCCX 9.0.2.11002-27When I use the wallboard user - uccxwallboard - the connection works fine.However when I try using the historical reporting user - uccxhruser - the connection fails with a messag...

Hi All,I want to implement HDS for PCCE 10.5. Now, configuration is done follow cisco document and then I tried to query in HDS server but got nothing. How to make sure external database working fine? Please advice. RegardsRoy

Hi,we use CTI Toolkit Agent Desktop tool 8.0(3) and we'd like that this software will be on top always.I have tried found some workaround (registry key) and I have not found it. do you know how can I configure the windows behaviouf always on top ? th...

Hi All, I managed to integration the UCCX with SQL 2012, when I press Test, it goes successfull. However, I put the very simple Read step which does  : "SELECT * from Table" , but it returns 0. I put wireshark on SQL Server and found out the communic...

Hi, does anyone know if there is a MIBs available to monitor a UCCX server via SNMP?I can't seem to find any yet. Or do we have to use the MIB from the CUCM? kind regardsMarkus