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Guys,           I have some experience in 8.5. Now I would like to install learn ICM 9.0. Installation I can do by reading documents. I don't know what is Precision Queue in 9.0. I have gone through SRND, I can't get what they are trying to convey. C...

HiLooking at the cisco doc there is no upgrade from UCCX 6.0 to 8.5, a fresh install is required. My question is what licenses do i need. I currently have CCX-60ENH-SEAT1 qty 10. Do i need CCX60-85U-E-E-S1 qty 10 to upgrade my existing licenses to 8....

Hi all,I've got a pair of IP IVR's running 7.0.1 SR5. The system has been in production for over 4 years and suddenly I am getting a "Windows Production Activation" message when I hit Ctrl + Alt + Delete at the server console trying to login (please ...

dtran by Level 6
  • 421 Views
  • 4 replies
  • 0 Helpful votes

Hi all,I've a CUCM 7.1.3 and UCCE 7.5.8 environment. I am looking for an MOH solution where the system would play MOH music with commercial announcement. Does anyone know or recommend a third party vendor where I can purchase the MOH music that also ...

dtran by Level 6
  • 320 Views
  • 1 replies
  • 0 Helpful votes

  We need to read a document in the UCCX documents folder using the REST API and are told that we can only read the contents of a file from the temp folder and we cannot read the contents of a file from the documents folder directly. This is causing ...

arman by Level 1
  • 3924 Views
  • 10 replies
  • 0 Helpful votes

Hello, I’m using the place call step in script 1 to land in script 2. I’m able to pass variables using  the session steps from script 1 to script 2 by:Script1 – Get Contact Info and Set Session InfoScript2 – Get Contact Info and Get Session InfoThis ...

I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE.  Is this supported? I saw a note in this got a bit worried. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/11608...

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