Resolved! ICM script question
In a ICM script, if one want to say route every 3rd call or for that matter any particular call differently based on the number, then what is the variable I need to check ?
In a ICM script, if one want to say route every 3rd call or for that matter any particular call differently based on the number, then what is the variable I need to check ?
Hi,We're planning to upgrade our CUCM from 8.5 to 8.6.2 and I am finding some contradicting information with regards to upgrading the jtapi client on the PG's so that they match the CUCM version. So just wanted to check with you guys what would be th...
Hi, We have a customer running UCCE 9.0 and when they have a personal callback call that fails for some reason it is rescheduled 24 hours forward in time. Is it possible to edit this so it reschedules 5-10 minutes forward in time instead?I've tried t...
Hi All,I have a query regarding IVR ports.I have an IVR serever which is not in use and has 100 IVR ports. I have another IVR server which has 75 ports and is in live environment.My query is, is it possible to move / use 100 IVR ports of unused serv...
Does anyone know the integration process between UCCX and MS-CRM and CTI ?How to make CTI connect with CRM & UCCX ?
One of my Service Desk Chief's are asking how Service Level is DEFINED. From the UCCX Administration Guide it states that Service Level is "the target maximum number of seconds a call is queued before it is connected to an agent". ...
I have UCCX 9.02, is it possible to add a Button for Wrap up times.What I want is to basically, at the End the Call Give them 60 seconds (Wrap up Timer) to select a Wrap-Up button to type up there case codes then select End Wrap-up to start recieving...
Hello all,until yesterday I had a full functioning IPCC Express HA Setup Ver 7.0(1)SR04_Build443 with CAD 6.6.Since yesterday some of my CAD Clients can´t login. Other CAD Clients can logon successfull.The error message is: "The request to log into t...
I'm having a mental block setting up a change in my script for this call center. They want the calls for a particular skill to go to route to an agent if there are agents logged in however if no agents are logged in then they want these calls to go ...
All,I need to create an application for 16 agents, each agent will have their own skill that a personal DID will flow into the UCCX. Each agent has a unique welcome greeting and a unique media file for in queue MOH.My question is how do I lay this ou...
Hello,I understand that in UCCX, an agent can be skilled on a maximum of 25 contact service queues, which is a limitation that is beginning to cause problems for my company. I am trying to find out if the same type of limitation exists in UCCE. I und...
Cisco Unified CM Administration System version: 7.1.5.31900-3 (Cisco Unified CCX Premium) Cisco Application Administration - 7.0(1)SR05_Build504Problem: Call does not go to an available resource when queued.1 ou...
Are there temp files that can be deleted on a windows server for UCCX 5.0. I am getting a low disk space message. Also, can I or should i do anything with the page file?
Before opening a TAC case, I figured I'll try to see if the community can shed some light on what I'm perceiving as an issue - correct me if I'm wrong though.I havent noticed any noticable and agent impacting CTI issues, however, when I go into Perfo...
Hello all,I had a previous wallboard that was running great on IPCC 7.x. We have recently upgraded to IPCC 8.5. I have followed the instructions on how to connect to the database with SQuirreL SQL and that is successful. I am not sure what to put ...
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Subject | Author | Posted |
---|---|---|
06-27-2024 09:27 AM | ||
06-10-2024 06:14 AM | ||
05-23-2024 10:46 AM | ||
04-18-2024 11:37 PM | ||
04-09-2024 09:31 AM |
User | Count |
---|---|
2 | |
2 | |
1 | |
1 | |
1 |