Contact Center

We have a couple of large customers who use a variety of products such as UCCE, CUCM, CCMP, Voice recording, CUIC and CIM. Is there an easy way to do agent configuration on these platforms, currently everything is very disjointed, which means is take...

Hi team, Is there any free sftp software available. I need any free sftp software for taking cisco CUCM DBbackup.thanks,Sasikumar.

Hello Everyone,I have a question. Is it possible to run CAD version 9.0 on UCCX version 8.5? I installed CAD 9.0 and everytime I start, it talks to UCCX and says version on the server is different, therefore an update must happen. Please advise.Thank...

Hey, everyone!Does anyone know the answer to this: If there are multiple emails in a queue, and an agent requeues an email, does that email go to the bottom of the stack, or does it get requeued to the top for the next agent to handle?Thanks!        ...

Hi GuysI would like make a CUIC report which will show which party has disconnec the Calls. There are lots of Dispostion Code in Termination call Detail table.Disposition Code 52 means ...Called party Disconned the calls. Please anyone can help me on...

We have the conferencing setup so that the conference only ends when Onnet agents leave the conference.  For some reason an agent conferences in a supervisor and then leaves the call which then drops the customer.  It is not with every call.  DSP res...

Hi,can someone help me identify the call coming from our tolll free goes through the agent with diffrent csq skills how they distribute even have the Fifo and level of competence. sample scenario we have a 1800 xxx xxxx toll free answered by ivr with...

sir ccna what benefit frame relay could---Posted by WebUser Kabir Khan from Cisco Support Community App

Hi,we're install cuic 8.5 and not found outbound report. On cisco.com reports for outbound option available for version 9.x.Can somebody share outbound reports for cuic 8.5?

Hi All,I am trying to calculate how many agents are logged on at particular time say 9:00 am, 9:15 am etc. Could anyone please let us know if there is any way from HDS database or any other source we can find this information.At the moment, I am calc...

Hi,I have a customer who has UCCX 9, and who would like faxes that are intended for agents to be redirected to their e-mails. How could this be done? Thanks.Regards,Ivana

We are using 2 toll free number on which we face Incoming calls are getting Drop in between conversation.MGCP gateway configured over here...no PRI Fluctuation found at the same time ...please help to get resolve.