Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Hello All,I'm newbie to the UCCX scripting and need the assistance in understanding few things..I have created a script with the basic menu options. it is working fine. Now I want  the agents to know which option was selected - either by displaying t...

Sebast123 by Level 1
  • 417 Views
  • 1 replies
  • 0 Helpful votes

Dear all,I'm a newbie on Work Force Management.  I have read a few docos but still a bit confused on the following:1.  What features does WFM has that plain UCCX can't do? I'm just curious what brings WFM on top of UCCX?2.  I have read multiple doco ...

HiI configured an UCCE verssion 9 but in my PG Explorer I see these fields:Primary CTI AddressSecondary CTI AddressMy question is:I should set those fields with the IPs of my CTI Servers?I tried setting the IPs and not setting the IPs but I don't see...

         Good Day! I can't transfer call to another operator from Cisco agent Desktop, but this function is avaliable from IP Communicator. I received a call using CAD, press up on the button "Transfer call", then show up the window with keyword for ...

      I remove default VOIP Monitor Service in "Cisco desktop administrator>Services Configuration > Multiline, Monitoring & Recording >Remove VoIP/Recording & Playback Services". Now I can't choose in  "Services Configuration > Multiline, Monitoring...

Hi all, I'm trying to find what is the best/most accurate statistic which is available in ICM script editor to determine the peak & non-peak hours. Based on this info, I want to point to a different precision queuea) Number of calls in queue a specif...

Hi,Has anyone come across an error of below from UCCX?Message: App: 556, Snippet: 503 threw exception: (1054, "Unknown column 'self.did' in 'field list'") (OperationalError: (1054, "Unknown column 'self.did' in 'field list'")     raise errorclass, er...