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Hello all. I would like to know if UCCX 8.5 has post call survey available. I have the standard licenses so I cannot connect to an external database to store results. Can I add a post call survey to the end of my script and store the results in the U...

When users call the help desk, we want to have something that gives the status of outages (or lack thereof) before the user gets the menu for the IT department options.Something like:<outage notification><Greeting with menu>How would we change that o...

            With Abhiram Kramadhati  Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of C...

Hi, i'm trying to implement a script to make multiple outbound calls in a UCCX system but i don't know how can introduce several phones. The idea is simple but this step is critical:1-take the first phone number and make the call. 2-take the secornd ...

We have a couple of large customers who use a variety of products such as UCCE, CUCM, CCMP, Voice recording, CUIC and CIM. Is there an easy way to do agent configuration on these platforms, currently everything is very disjointed, which means is take...

Hi team, Is there any free sftp software available. I need any free sftp software for taking cisco CUCM DBbackup.thanks,Sasikumar.

Hello Everyone,I have a question. Is it possible to run CAD version 9.0 on UCCX version 8.5? I installed CAD 9.0 and everytime I start, it talks to UCCX and says version on the server is different, therefore an update must happen. Please advise.Thank...

Hey, everyone!Does anyone know the answer to this: If there are multiple emails in a queue, and an agent requeues an email, does that email go to the bottom of the stack, or does it get requeued to the top for the next agent to handle?Thanks!        ...

Hi GuysI would like make a CUIC report which will show which party has disconnec the Calls. There are lots of Dispostion Code in Termination call Detail table.Disposition Code 52 means ...Called party Disconned the calls. Please anyone can help me on...

We have the conferencing setup so that the conference only ends when Onnet agents leave the conference.  For some reason an agent conferences in a supervisor and then leaves the call which then drops the customer.  It is not with every call.  DSP res...

Hi,can someone help me identify the call coming from our tolll free goes through the agent with diffrent csq skills how they distribute even have the Fifo and level of competence. sample scenario we have a 1800 xxx xxxx toll free answered by ivr with...

sir ccna what benefit frame relay could---Posted by WebUser Kabir Khan from Cisco Support Community App