Hello All,This question is for Cisco EIM's Informix Database. I couldn't find the version of the Informix Database being used for EIM but I was able to find a command to run if I SSH'ed to UCCX for example, which would get me the Informix version inf...
I know how these two features work in UCCX script. Customer wants to include both the options in the same script. Typically I have seen either of these two deployed, not together.Thats why not sure, whether combining both features in the same script ...
Hello everybodyI deployed CCMP 9 in a UCCE solution.When run the database installer,it happened an error "there should be 10 timezones defined in TB_ADM_TIME_ZONE_CONFIG".When check the portal database,it did there were 10 timezones in the specific t...
hello guys I have a question that requires an answer as wel as an example if possible. I have a customer that wants to be able to do an self initiated prompt change in the script. Such as something like "we are closed today due to weather conditions,...
Hi All,Is there any way to display skills next to the Agent in supervisor Console? I have a customer that Agents Skills get changed from time to time, and supervisor wants to see that.Thanks,HM
Hello,I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.As I have limited knowledge on those products, wondering if someone else can provide...
I would like to know, if a caller press another CSQ menu after a certain of timing.Do the CSQ will be display in Abandoned Call Reporting under "Call Routed CSQ" column?
I used IE 11, 10, 9 and even 8 to load the CAD-BE agent and I am getting java error. I also download the latest java and also try to use firefox.Java applcation error show:Application Error: NullPointerExceptionThanks in advance!
I would like to add the option of pressing a button to leave a voicemail while a customer is in the call queue.I am attaching my script to here, what can I do in order to allow the customers to decide to just leave a voicemail during busy times that ...
Hi,We are finding that the there are inconsistencies in the abandons figures shown for a CSQ report for 'Contact Service Queue Activity Report' and the calls that are shown in the 'Abandoned Call Detail Activity Report'.For example if I view a CSQ in...
Hello everyone, I am trying to figure out how had add in a variable or a step in one a my call centers. there is a scheduled time on Wednesdays when our call center is "closed for training" and they would like to have the option of remainin...
I've got a Call Redirect step under option 1 of a Menu. When placed outside of the menu, it works fine. When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect. This results in CXN getting extra dtmf. I've worked around...
