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HiI have to update a CCX from 7.1 to 9.1. The problem is ther script for agents have many string variables that poing to Windows local archives (for example a schedule.xml for calendar). So how can we configure the variables to point to a share folde...

Hello AllI am having a web service running in an external Server which is supposed to feed data to ICM.Is it possible to invoke the webservice from App gateway using a "http request" instead of providing the usual IP Addresses.Any reference materials...

Hello ,Agent CTI desktop (version 8.5.5) show all skill group when agent press statistics button when he logged in  but later agent observed only 1 skill group showing except the default one.Agent taking calls for all skill group but someskill group ...

Dear all,I wrote a cript that plays a audio file ( .wav). That file is in correct audio format ( 64kbps, 8bit, 1 mono, 8kHz, CCITT u-law).As you can see in script, all test calls from PSTN after jumping to Run Ext. Script  are going to End node ( num...

I'm interested in knowing how I can test a UCCX script in an RDP session (I only have access to the network via RDP).  Has anyone ever set that up?

Hy guys,why there is huge difference in the call offered and call handled in call type real time and call type interval table. historical report (call type interval table) always gives high value even if select the time period same as the time shown ...

I understand that standard license can only use  ip phone agents not agent desktops. wondering if it provide Cisco Supervisor desktop?We are happy to use IP phones agents, but still need supervior desktop to control the agent login/logout status.Than...

When a customer dials 888-343-FOOD that goes to a DID 506-343-FOOD, how does that translate or point to a trigger to call an application in UCCX?  Don't scream Cisco community but in Avaya everything points to something, eg VDN (a direct dial number)...

Hello, I am working on a new scipt and attempting to queue calls to a skill group, however they are failing the queue to skill group node. In the CVP logs I see an invitation rejected message with 404 not found. Would this be caused by a missing rout...

I have a uccx prompt that was working fine and it now sounds scratchy and distorted. I've refreshed the prompt, application and script. I can play the wav file and it sounds fine. I've done everything but reboot uccx.I recycled the prompt a few weeks...

Within the CAD documentation, there is reference to being able to enable CAD to receive IPC Events over UDP (ref: "Remote Access" within CAD user guide.Two of the actions that can be sent to CAD via XML are the "Make Call" action and the "Set Variabl...