Contact Center

Hi All.I am configuring outbound(preview) campaigns on UCCX 8.5SU3. Once the campain is done, is there any defult report in which I can see the status of each contact of the campaign such as successful, not dialed yet, invalid number etc?Many thanks ...

I am interested in finding calls that lasted less than 3s as a result of agent hanging up on customer.  Should be I looking at tcd and how can I determine if the customer hung up or agent hung up ?

Hi AllWhen browse to DRS GUI, no new devices, schedules, or status are be viewed from DRF console but both DRF Master/Local are running. It is standalone server. Version - 8.0.2.10000-41Any solution?

After months of searching for someone with CCNA certification, I still haven't found a(n) good/effective way to reach out and hire someone....any recommendations?

Is there a way of testing your flow of the script before you set it to go live, i have validated it but i want to make sure the prompts etc are in the right placeThank youCecilia

   I have installed QM 8.5 but users and not synchronized automatically.

Hi to all,Need some pointers to do the following:Have 1 server in production running uccx 7.0 (1)express. Have built a second server running uccx 9.0.I need to migrate everything from the prod server to the new one.Can i backup and restore to the new...

      HiWe ave a requirement from customer so that they should stop recording of call from CAD on customer demand.we have AQM 8.5.2 ,UCCX 8.5.2 Su2 and cucm.we have configured desktop recording in AQM for all call .Now the customer requirement is tha...

Can one can configure UCCX and Compliance Recording to provide the option to the caller to turn off Recording for their particular call? I had the thought to present the caller with the option in the initial prompt and move the caller to another queu...

Hi All,I am installing AQM 8.5, while selecting the recording file storage location when i select the external location i am facing the error of the bad username and password, but i am logging on the machine with the same credentials. Then i tried to...

                   Hi,                                 I have an agent that is getting calls while she is still in wrap up mode is this normal ?