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CVP 7.0.2 - Abnormal behaviour Cause Code 38

Hi ,We are testing with CVP comprohensive model. We got the following error in the Voice Gateway**** CVP HANDOFF.TCL: 49F57AF3.505211E0.A2C4BC1E.C6456759 abnormally disconnected with code 38. **** Attached the Gateway & CVP logs. In ICM script calls ...

Resolved! Call a StringBuffer type

I created a html file on an external http server for a form post method, like this:<HTML><HEAD><TITLE>Cisco XML DB Access Function</TITLE></SCRIPT></HEAD><BODY><CENTER><FORM METHOD="post" action="http://172.31.254.248:9080/DBAccess"><DIV>UCCX HTTP Tr...

5% Abandoned Calls - Any suggestions?

I am in the middle of creating a script that would give the caller the option to leave a voicemail, has anyone wrote a script similar to this? What did you do to lower your abandoned calls percentage without adding more agents/payroll?Cisco Contact C...

CCX 8.5 Chat Logs

Having trouble figuring out how to pull the Chat history for agents in Cisco Agent Desktop. Any advice would be appreciated.

Resolved! UCCx 8 Callback when agent is in Ready State

To all,I am stuck. Here is the basic logic for my callback caller script when agent is in Ready state. After the Get Digit String step, what should I do to terminate the call and keep the script running?Select Resource (--Triggering Contct--from CS...

Resolved! UCCX 8.x HA on different hardware

Has anyone successfully installed UCCX8 Publisher on an MCS box and a subscriber on UCS? We'll be using the HA over WAN deployment.Thanks,- William

Call Consult transfer from UCCX to UCCE

Hi, In the IP IVR script there is an element "call consult transfer" which sends the call to a hunt group. I can send the call to hunt group in UCCE by using label and SIP static routes. Now the difference is - In UCCX when the call is sent it plays ...

Resolved! Aplication WFO don't show the files recorded

Hi,I am using QM 8.5.2 with UCCX 8.1 and CUCM 8.6 only for compliance recording, my problem is that the aplication desktop WFO don't show the files recorded, and I have the folow error in the QM server.dbupload.logERROR QMDB2001 SQM database request...

CAD SQL Instance Name match

Looking for clarification on CAD installation with SQL Data Store. The CAD Installation Guide states "It is required that your system include a separate SQL Server instance that hosts the CAD base services (on both servers in a replicated system). Th...

Resolved! Cisco Support for Restoring HDS Lost Data

Hi all,An issue occurred that shrinked the HDS database size and a great amount of data was lost on 25/01/2013.However, we still have the database daily backup that we can use to recuperate the data.I can't now drop the database an...

Resolved! Syntax for double quote

I'm configuring a StringBuffer with xml commands but when I try to input the line: <?xml version="1.0"?>This way: buffer.append("<?xml version="1.0"?>");I got an error message, also try like this:buffer.append("<?xml version=\"1.0\" encoding=\"UTF-8\...

Displaying UCCX CSQ ID on Phone

I am on UCCX 8.5. I am looking for alternative methods to present the CSQ ID to the agents phone; physical or soft.Currently, I capture the CSQ ID in a variable in the scripts and present that data to CAD. However, not all agents use CAD maximized. T...

Reclaim Inactive Agent

DN of Agent deleted in error; recreated DN can not add to Agent as IPCC; log into UCCX it shows Agent no Inactive. How best to get this agent back as an active Agent?

Resolved! UCCX DB Tables not Containing Any Data?

Hello All,This past Sunday we updated our UCCX servers from: 8.0.2.11004-12 to 8.0.2.11005-20So yesterday when we opened for the day, our Wallboard that uses the 2 Tables in "db_cra" wereshowing all...

Resolved! Supervisor without IPCC extension?

Is it possible in Verson 8 to add a Supervisor to a Q without them having and IPCC extension?

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Forum Posts

CVP 7.0.2 - Abnormal behaviour Cause Code 38

Resolved! Call a StringBuffer type

5% Abandoned Calls - Any suggestions?

CCX 8.5 Chat Logs

Resolved! UCCx 8 Callback when agent is in Ready State

Resolved! UCCX 8.x HA on different hardware

Call Consult transfer from UCCX to UCCE

Resolved! Aplication WFO don't show the files recorded

CAD SQL Instance Name match

Resolved! Cisco Support for Restoring HDS Lost Data

Resolved! Syntax for double quote

Displaying UCCX CSQ ID on Phone

Reclaim Inactive Agent

Resolved! UCCX DB Tables not Containing Any Data?

Resolved! Supervisor without IPCC extension?

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