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Resolved! Router Log Viewer

I am trying to find the log or SQL table where ICM Router Log Viewer gets its data. I want to create an automated job that will notify our group whenever an error is displayed.

Resolved! Month Check - Call Tree

We have a need to have our auto attendant tree change monthly, I know what the trees should be for every month. But for the life of me I cant figure out the best way to do this. I have no need for XML just a simple check against todays date.Does anyo...

Neal haas by • Level 6
  • 1338 Views
  • 3 replies
  • 0 Helpful votes

Script Question

Good morning.i am try to have my script play a menu, 1 for claim,2 for billing....then go to if you know your parties extension dial it now. for some reason i cannot get it to work. it only will play menu 1, then it loops..i know its strange to have ...

Resolved! Moving a trigger

I have two applications (UCCX 8.5), and I need to move a trigger from one to the other.  Do I need to delete the trigger from application 1 and then recreate it on application 2?  Thanks

Resolved! UCCX Agent Visibility in Queue

Hi,I have a small UCCX with 5 agents. My requirements is to let the agents be aware if there's a call waiting in queue and what is the calling number. I couldn't think of a way to display such an info on the phone (at least one number)!Any ideas?

Help in Creating script.

I need some help, how to create a scenerio when user enter 1, it will take him to English and 2 to Spanish. I can assume this could be simple task. However, I am new to scripting. Thanks. Chuck                  

Candreas2 by • Frequent Visitor
  • 668 Views
  • 2 replies
  • 0 Helpful votes

Resolved! license count

hi all!we are licensed for 300 ivr ports. what happens if call 301 comes in? yes I do understand that this 300 limit is based on users that are in the system listening to MOH or prompts.we also have separate cm telephony groups per application but ar...

rbblue234 by • Level 4
  • 978 Views
  • 3 replies
  • 0 Helpful votes

Resolved! UCCE 7.5.10 Upgrade Loggers MSSQL question

Hi, I'm looking to upgrade the MS SQL 5 version from SP2 to SP4 on Logger A and B ICM.  Do I have to have both Loggers on the same version of SQL?  Or, can I upgrade Logger A one night, and Logger B the next night?  Please let me know your thoughts. ...

pheadden by • Level 1
  • 1069 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Can't integrate UCCX with Presence

Hi,I want to integrate UCCX 9.0.1-1000.100 with CUCM IM & Presence 9.0.1-1000.21. When I verified Presence's user in UCCX Desktop administrator, I got an error  "CDAUI2034 Invalid Cisco Unified Presence Cluster User credentials. Configured user must ...

Ferdi0802 by • Level 2
  • 1938 Views
  • 3 replies
  • 0 Helpful votes

ICM SIP Dialer " Error While Dialing"

Hi Friends,One of our customer is using ICM SIP Dialer and running an IVR based campaign. I was extracting the data from the Dialer_Detail talble and found a lot of records with Error code 2. ICM documents describe this as "Error while dialing".  I w...

amir.ayub by • Level 1
  • 1351 Views
  • 0 replies
  • 0 Helpful votes

AQM not recording one station

Getting the following error in the SqmService log:QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.Followed by:QM0000 <USER> is logged in, but no telephone has been detected yet for desktop recording.LDAP0000 Una...

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