Contact Center

Hi all,I'm trying to get to the bottom of what causes ICM/UCCE to label a TCD record with Peripheral Call Type 9 or 10.9 = Out10 = Agent InsideThese values are used to populate the interval tables with ExternalOut and InternalOutI'm seeing strange be...

                   Can anyone advise what the interval times are for abandinterval1, abandinterval2, etc where it is defined and how I find out what time ir is set for? I have a customer asking questions and i cannot find the actual time definition w...

                   Can any one tell me what the time intervals are for AbandUnterval1, AbandInterval2 etc, and where i would find that information. And where it is set up?If you can come back quickly, I would be grateful.

Anyone know where I can obtain, prefereably download this, if it is available? I am trying to emulate the Cisco AUCCE lab and this software is a requirement.ThanksDean

Experts - Is there a way to integrate UCCX CAD with Talisma CRM to pass the CTI call data?

Dear networkers,We do have UCCEv8.5 deployed with CVP 8.5, CUCM 8.5 and CAD 8.5.We have Cisco IP Communicators(CIPC) v8.6 installed we would like to implement the follwoing two features:- Agent Greeting - Whisper AnnouncementAs far as the documentati...

HiI refer to the backup & restore section install guide for Cisco Unified Workforce Optimization Monitoring and Recording Services Installation Guide 8.0. I think the same also applies to v8.5, though I am concerned with v8.0. I need to advise a Cust...

I have been exploring the embedded CUIC that comes with UCCX 9.0.   I am able to run basic reports just fine, but am not able to determine how to schedule reports using relative time periods.What I am trying to do is schedule a daily report, that ema...

I know that CCX DB Read and DB Write steps let you create SQL statements that include variables as parameters using the "$" prefix.  But is there any way to build the entire SQL string "by hand" (perhaps with the "Set" step) and pass that to the DB R...

Hi, all,I have a VXML server, which only takes care of GET, POST and other HTTP requests but except HEAD request.But UCCX browser keeps sending "HEAD" to my vxml server, which causes the confusion and crash on the vxml server.I think the HEAD request...