Contact Center

When customers call in and all agents are busy, we'd like to give them an option to leave a call back number so a call can be automatically made to that number (while retaining their position in queue) as soon as an agent become available. I know thi...

Good morning and happy new year!I heard the Cisco Unified CallConnector for Microsoft Dynamics CRM has been discontinued.   I am wondering if there are any products similar to that.  I am looking for a product will work with UCCX 8.5 and up.  When ca...

HI.  If i have a resource assigned to two different Skills that are both set to Longest Available, which skill would take precedence?  Is this where I should use the Competence level to give one Skill a priority over the other?  Scenario is Resource ...

I have a particular dialer campaign that has a 5 seconds delay from when the callee picks up the phone and the IVR greeting starts playing; it goes something like this: ring, ring, hello (silence for +- 5 secs), IVR greeting starts.The campaign is:Tr...

Hi NetProI have a single server CCX 8.5 , and i need change the ip for the server to another subnet, how to can do this?After change the ip address and change the license file......We need reinstall the agent and supervisor?Regards

Can anyone recommend a couple of good books on UCCX?  I just wrapped my phone system upgrade.  It was a 1000 node phone system with around 30 UCCX applications and two CSQ's.  I did it under the guidance of a CCIE Voice who gave me some very good ins...

I am trying to create a report that shows reason codes as words, eg 1 =meeting etc I have made what I believe to be the relavant changes, however whilst the Parameters check out ok, when i go to creat the fields, I get a syntax error. if anyone can t...

Hi,I am using a script to record and upload prompt wav file in UCCX version 8. The problem is there is always a beep at the end of the prompt. It seems the system also records the '#' caller pressed to end the recording as a DTMF sound. This is prett...

Hi All,I have a ccx case opened with Cisco Tac.The issue is that I have a CCX HA and my client needs to reinstall the ccx subscriber with the new IP address scheme.After the reinstllation, I need to logon to the ccx subsricber for initial the ccx dat...

                   Dear Team Is there any way to get the SQL Queries for UCCE 8.5 and run it from Sql Server , also how we can get a report to calculate abandoned calls with percentage. Please advise we are face data calculation issue with exiting CU...

I have UCCX Epress 7.1 and I would like to be able to display call data for that the agents can view without giving them supervisor view.So real time statistics somehow, Abandoned calls, total calls, calls handled, and so on. I am thinking I can do t...