Hi. Is there any tool to read the log file of IPCC exp. The files are MIVR and other log files. I heard,to read CCM trace, TAC uses some tools. if any body know for IPCC PLS LET US know.
Hi. Is there any tool to read the log file of IPCC exp. The files are MIVR and other log files. I heard,to read CCM trace, TAC uses some tools. if any body know for IPCC PLS LET US know.
Hi all,I am using UCCX in HA connected to a 2960S Gigabit switch stack. The ports on the switch and on the UCCX are set to 100 Full. We have been suffering some performance issues with call mintoring and recording when using span ports so it has been...
Dears;Can someone direct me for a reporting tool to be used for IPCC express?We need to be able to have dashboard and real time data in addition to generating a rich reports.RegardsBilal
Hello guys,at a customer we deployed the IPPA tool for a service hotline. So just a few questions to the IPPA.Is it possible to run it in background?Why can´t i forward a call who was routed to me? Transfer button dont work then.Why cant i dial o num...
Hi team,I have a problem to create multi languages repository for UCCX 8.5. We have a operation in Brazil and Miami. I have one step on a script that use the default idiom when the client do not make any action in ura menu. The problem is that when w...
Hi Support Team Please note that there is no any data in CUIC 8.5 when I run any histrocal report I did restart for for CUIC and Sync with AW also I did restart for AW but nonewPlease advice.Thanks
hello everyonenow ,i have a question i install ICM in a server and install PG CG CTI os server in another servier,of course the sideA and sideB always separate out.the CTI clinet connected to CTI os server sideA,but when i shutdown the CTIOS sideA,or...
Just did two step upgrade on two IP IVR's from v5 to v8.5.1. This is a two step upgrade.The upgrade to 8.0 (first step) worked just fine. However, when upgrading to 8.5.1, BOTH IVR's come back up on the new version, and the appadmin pages are inacc...
I am recently engaged with upgrading CRS 4.0(4) to IPCC (Contact Center Express) 8.5.1. I understand that it is a step by step Installation. Can someone please advise me with the correct upgrade path with the correspoding tools and considerations tha...
Hello all , I need help please!I need to know if CVP standalone what work as IVR can to integrate to PBX thriry party do not CUCM, if I configured a CVP standalone to work as IVR this can trnasfer to call to ext of PBX? If this is possible that more ...
Hello,I'm running UCCX 7.0(2) and get an HTTP 404 Error when trying to login with IPPA. I also get an error when I copy and paste the IPPA login URL into a browser on the CCX server. I do not see the IPAgentInitial.class file located on the serve...
Hi,I am looking for a way to allow an UCCX agent quickly login from an IP phone without put the username/password, ideally it can only input the extention ID and able to Login.The "One button login" setup works good but we are using LDAP for authenti...
With version 7.x of UCCX, if we did an update to our UCCX server, the updated agent and supervisor desktops downloaded automatically the next time a user logged on.Last night I updated our 8.5.1 server to the latest build. I went to run the agent an...
dear all i wana ask question regarding uccx script , i designed script on it get digit string , i put inot it prompot long and i want user to listen to it and after it finish the function can accept user digits inputs , i tried no interupt with no ba...
Hi, I have two supervisors that are see agents logged in for 20 hours, but when I check the UCCX resource stat the agent are not even logged in. I have tried to uninstall the supervisor and reinstall it, but no luck. We are us...
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