Hi, In the IP IVR script there is an element "call consult transfer" which sends the call to a hunt group. I can send the call to hunt group in UCCE by using label and SIP static routes. Now the difference is - In UCCX when the call is sent it plays ...
Hi,I am using QM 8.5.2 with UCCX 8.1 and CUCM 8.6 only for compliance recording, my problem is that the aplication desktop WFO don't show the files recorded, and I have the folow error in the QM server.dbupload.logERROR QMDB2001 SQM database request...
Looking for clarification on CAD installation with SQL Data Store. The CAD Installation Guide states "It is required that your system include a separate SQL Server instance that hosts the CAD base services (on both servers in a replicated system). Th...
Hi all,An issue occurred that shrinked the HDS database size and a great amount of data was lost on 25/01/2013.However, we still have the database daily backup that we can use to recuperate the data.I can't now drop the database an...
I'm configuring a StringBuffer with xml commands but when I try to input the line: <?xml version="1.0"?>This way: buffer.append("<?xml version="1.0"?>");I got an error message, also try like this:buffer.append("<?xml version=\"1.0\" encoding=\"UTF-8\...
I am on UCCX 8.5. I am looking for alternative methods to present the CSQ ID to the agents phone; physical or soft.Currently, I capture the CSQ ID in a variable in the scripts and present that data to CAD. However, not all agents use CAD maximized. T...
DN of Agent deleted in error; recreated DN can not add to Agent as IPCC; log into UCCX it shows Agent no Inactive. How best to get this agent back as an active Agent?
Hello All,This past Sunday we updated our UCCX servers from: 8.0.2.11004-12 to 8.0.2.11005-20So yesterday when we opened for the day, our Wallboard that uses the 2 Tables in "db_cra" wereshowing all...
Hi all,I wanted to create a new call control group, but unfortunately the network connection was lost and after login to appadmin again I have some strange CCGs configured with the same IDs.Anybody who can tell me the the command to delete the CCG an...
Issue: Websites are cached to the agent when it first loads them. Everytime I load a page that has dynamic data, it loads the cached page first and doesn't update until my 5 second refresh interval.I'd like the agent to retrieve t...
I have a UCCX 8.0 (2) Installed.Users here have limited access via proxy. Now everytime i try to run the CAD or CSD, i get the error: "unable to download file" Could not open request. It seems to want to install or check for an update.The work around...
I already develop a script for IP IVR to access a DB on MS SQL 2005 which is working very good. But I was wondering if I could do this same task to make a query to the DB using a Phone service, in the xml mode, is this possible?? Can I use the same...
I have a customer that is creating a custom CTIOS client and I can't find any mention of what packing methods/software are supported. I assume this means I can use any if Cisco is specifically stating which ones are supported. Does anyone know the ...
