Contact Center

i have a serious problem on my IP phone 7911g that it doesn't supportconfiguration network and every second it has a message configuring Ip &configuring cm list pleas---Posted by WebUser Omar Saleh

Hi, When trying to read a vxml file from the document repository in voice browser element I am getting the following error%MIVR-SECURITY_MGR-2-SECURITY_VIOLATION:Security violation: Permission Name=/opt/cisco/uccx/<,Permission Action=read,Application...

Hi,Running UCCX 8.5.1-10000-37 in a HA mode.Currently we are facing Voice Recording/Silent monitoring issue. So TAC suggeste to upgrade the UCCX to 8.5.1-SU2 along with the COP file installation.Can the below mentioned process for upgradation will wo...

Hello,Is it possible to let the agent transfer the call back to the IVR to the last menu the customer was listening to.Amer

Hello,Is it possible to configure the CVP to have my IVR.Which means that i configure a menu for me specifically so whenever i call the IVR i will find my own menu ?Amer

Hi,i have an problem with the IP Phone Agent at CUCM 8.6 and UCCX 8.5. I configured the Phone Service at the CUCM and subscribed it to the 7970. But the Phone only show me the "No Services Configured" when i press the Services Button.I opened the lin...

Edit:I found it, it is thru Agent Desktop Administrator.We have a scrip set up to populate members account numbers from the call in menu, when the memeber talkes to the call center agent, the account number is populated in the agent screen.This is a ...

Hello, I need some piece of advice with alarm workflow. I would like to select multiple classifications with one alarm node, but boolean "OR" statement is not working properly.For example: I have category A and category B. I would like to specify Fil...

Hello Guys,I would like to know how can I configure a queue in a comprehensive mode using micro-app at CVP + ICM environment. I work with UCCE at least 2 years, so I know how to create a queue using UCCX and/or IPIVR (I do a queue application using U...

Hello, I know that CTIOS in UCCE doesn't support extension mobility but I'm wondering if by any chance CAD in UCCE will support phone extension mobility?Thanks.

Hi, I can not to access the web adm of the CCX page. How Can I to reset the web page password ? thanks.

Hi,I've a client running QM 8.x. QM is working and all recordings are present, it's just that when logging into the server, following error mesasge is displayed:The user profile service service failed the logon.No more threads can be created  in the ...

I have CCX 8.5 Premium setup. All agents are using single line.The requirement is to have different treatment between "Not Ready" Agent due to personal call and "Not Ready" agent status due to manual set.When an agent received personal call, the agen...