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Resolved! CTI Route Point is not registered in the UCM?

Hello ,hope everything is well with you,Here is my issue, I have configured basic post routing at my UCCE lab ,since my IPIVR is not ready. But my CTI Routepoint which is associated with the user is not yet registered in the UCM , even though I did f...

Chts by • Level 1
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  • 22 replies
  • 0 Helpful votes

Predictive dialer features in UCCX 8.5

I have some questions regarding predictive outbound dialer option in UCCX 8.5- Can we view or edit imported contact list for outbound dialing in predictive dialer mode (subsystem -> outbound -> campaign -> import contact ) ?- Is there an option by wh...

Resolved! One Button Login question.

Does anyone know where the One Button Login password is set?  When I look at the parameter in the "edit" it shows the password field empty under the One Button service configuration.  We enter a password when we subscribe the service to the phone and...

jamize by • Level 1
  • 1290 Views
  • 13 replies
  • 0 Helpful votes

UCCE 8.5.3 Web Setup tool

Hi, We have changed the UCCE domain. After that all the services seems to be ok and only one server has the problem. We cant able to open the Web setup tool in that system. It is giving "service unavailable". Any idea why the webset up is not showing...

Resolved! PG1A vrupim in Activating state

Hello My PG1A VRUPIM is in Activating state and I can see in the vrupim process '' Attempting to connect to VRU at IP of ICM port 0. Please find the enclosed file.Could you please any suggest me how should I solve this issue? And , Where should I con...

Chts by • Level 1
  • 810 Views
  • 2 replies
  • 0 Helpful votes

UCCX 8.5 Preview Dialler Wrap-up

The system is using wrap-up codes for incoming calls, but does anyone know how to disable the wrap-up list popping up when the preview dialler is working?We don't want to use the codes for the outbound campaigns.

billybjo1 by • Level 3
  • 858 Views
  • 1 replies
  • 0 Helpful votes

3 Waves of Innovation in Customer Care

How can your business or organization benefit from the three waves of innovation in customer care?  To find out, read the new white paper at: http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/three_waves_customer_care.pdf

jefcampb by • Level 5
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  • 2 replies
  • 0 Helpful votes

Webview vs CUIC

Hi,       I am looking for a comparision doc for CUIC vs Webview and it would be of gr8 help if someone can point me to the right link.Thanks in advance.-Dinesh

Resolved! CRS 5 Restore fail at 1%

Hi,I have to install an exact image of the UCCX server of my customer on another server using a backup that was build one year ago. I have installed the new server, the CRS 5 and the patch. Then on the initial setup I have choose the restore option a...

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