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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Supervisors in multiple teams: Chatting

UCCX 5. Supervisors who are members of multiple teams can only chat with the team currently displayed in Supervisor Desktop. Agents are unable to see the supervisor if they are currently viewing a different team. Very annoying. Is there any work arou...

Resolved! IP IVR 8.0 Custom Java Question

Hey guys,  I am upgrading a IP IVR 7.x to 8.x and wrote a good load of custom java...I have a configuration file on the old UCCX 7.x machines in a directory, I am assuming that I can only uploading something like this to my documents on the new IP IV...

EIM/WIM 4.3 OS install specifications

Hi, I need to document the OS installation steps for EIM/WIM 4.3.x.The EIM installation Guide (

eschippe by Cisco Employee
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UCCX 5 - Emergency Record Script

Hello,I'm currently working on a script that allows agents to login to a script to change 2 identical emergency prompts that are located in the en\BSC\ and fr\BSC folders but currently the script is only uploading 1 file and this 1 file is going to t...