in my computer lab a network of hub with 20 computer is present.I also have internet connection in my lab.I note that when i check internet ip on every computer,it is same.why it is so?---Posted by WebUser Razi Hassan
Hi,I am trying to send account number to VXML application through ICM script. I am trying to use Call.BAAccountNumber variable to send to vxml application but it is not passing. On the same side if I pass some static calue for CLI to same set node it...
Hi All, I am facing two issues with lab . 1) OpcTest and RtTest in ICM VMs not displaying Peripheral ID and controller part. I did a mistake while configuring PGs , Installed PGs before configuring them in AWs. Later I configured PGs in AW and cont...
Hi,Running UCCX 8.5 in HA mode.Primary UCCX services are INSERVICE status,but in Secondary UCCX service status (UCCX engine ans subsystem)shows PARTIAL SERVICE.Let me know how to make it INSERVICE.Also let me know any procedure to test the HA mode is...
I've been tasked to recreate the Contact Service Queue Activity Report (by CSQ) Report, with SQL in SQL Server 2008 RS, Can someone give me an example or actual sql for this report? I've tried to folllow the hints about joining in the documentation, ...
HiI wanted to know can some clarify something for me, we purchased a UCCX server HA node from one of our vendors and no installation DVD came with it. I thought that the DVD that I had was the install disc but it was the upgrade DVD not a base insta...
Hello allI am currently running CCX 8.0.2.11004-12 with Workforce Optimization 8.0.2.12 (Advanced)When trying to play call recordings with both Audio and screen recordings, I am being presented with the error:PLYR2009Error Adjusting screen layout. W...
Hello,I need to make a connection with a Cisco Unified Contact Center 8.5 database via ODBC.Which version is ODBC in CCX 8.5?What kind of driver is it? Is it free or I have to buy anything?Thank you very much!!
I have a scripting request from customer that when no agent available to answer the call, the caller can leave a message which then get sending to available agent in queue. It is similar to the previous thread below, but the link to sample script i...
According to documentation the Controller node includes a Memeber. However, you cannot use the URL http://member hostname/cuic url. Is there something I'm missing to enable the Controller to be used as a Member and a Controller?
I am using Cisco Agent Desktop ver 7.6(2) and Windows 7 (32 bit ). While tyring to open Postinstall .exe from bin folder I get the following error message :"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link libr...
Hi Experts...I have integrated my AQM with cucm (alreday checked and implemented as per compatibility matrix).I have done the initial config and workflow etc as per the available guideBut the issue is that when i record call from supervisor desktop t...
