Contact Center

HelloDoes anyone know if there is a way to pass variables form EIM / WIM back to ICM for a chat interaction. My specific situation would be to load a variable with the information about the location in the web site where the customer clicked on the c...

We have recently upgraded to Cisco Supervisor 8.5 and when supervisors pull up their agents calls to monitor the name does not show up but the extension does.  This was not like this in previous versions.  Thank you for any help on this.

Hi Friends,              Can any one tell me why IP Phone showing TFTP Timeout.Regards,PVR.

I am having issues using CDA in terms of creating the appropriate WF to launch both a wave file and specific Word document based on the inbound DNIS.  I have UCCX 8.0(2) SU3 enhanced so I can't use HTTP.  I really need a solution today.  Thanks.

Hello,I need to know what will be the behaviour of the UCCX and the treatment that will be given to the contact if an agent in a remote site is idle but the banwidth is not sufficient to transfert the call to the agent ?Thanks,UCCX release 8.5CUCM re...

The matrix documentation for UCCX 5.0(2)SR02 does not really state if it is compatible with CUCM 6.1.5, or 6.1.5su1, or 6.15su2.  Can someone let me know if UCCX 5.0(2)SR02 is compatible with the mentioned CUCM platforms?  Thanks much!

Hi thereWe have several aplpications on the UCCX 7 platform for our continental sales teams.The Managers have now asked that if for example no agent with "Spanish" as a skill answers the inbound Spanish sales line, it roles over to the next available...

Does anyone know how the calculation is done for the expected wait time in the get reporting statistic step (UCCX 7.0.1)? Thanks in advance.

Dears,I am wondering if someone can explain to me what is the meaning of each parameter from the below formula ( CUIC: call type historical all fields): ReturnThe number of tasks of the call type that ICMsoftware routed to Return nodes in the interva...

Hi,Is there any configuration in the EIM which allows to keep a copy of the email remains on the exchange server. Or can we push back imported emails from the EIM to the exchange server.Thanks and Regards,Ashfaque

Redirect No Answer fields are not incremented for calls that are re-routed on no answer rather the call is counted as aban ring, Abandon Call Wait Timer = 10 sec the redirect on no answer timer in the agent desk settings = 13 and CVP RONA = 15. We ar...