IP Telephony and Phones

Hello Everybody,I have got tired & fedup for fixing the below common problem :FXO Lines does not disconnect after playing IVR from CUE & ThirdParty Contact CenterI am having CME 9.1 connected with HQ through SIP Trunk. In HQ i am having CUCM 4.1 inte...

Hello Everybody,I have got tired & fedup for fixing the below common problem :FXO Lines does not disconnect after playing IVR from CUE & ThirdParty Contact CenterI am having CME 9.1 connected with HQ through SIP Trunk. In HQ i am having CUCM 4.1 inte...

Hi TeamHow to know if you have CUWL PRO licensing within CUCM licenses?Thank youRegards

                   Hi Everyone,                   Hope you are doing great!  Would appreciate if someone can assist or suggest method to configure Extension Mobility for all the existing users in CUCM version: (6.1.3) the task is to make sure all uer...

As per documentation for CUCM and AD Syncronization, All existing Cisco Unified CM end-user accounts are deactivated.Will this be happening on every sync cycle or only first time. Can we define Multiple synchronization cycles in a day say 4 at interv...

Hi,Some of the IVR systems does not recognize DTMF tone especially when dialing the DTMF tones very fastly. We use call manager and a cisco voice gateway for sending calls to service provider. Is there a way to change the dtmf frequency timers or wha...

I am associating groups so that we can implement the group pick up softkey to allow users to pick up someones extension if it is ringing and no one is at that extension. However, I have 13 groups and while associating them I saw that it would only al...

We are on UCCX Enhanced, Application Adminisration 5.0(2) and Unified Callmanager 6.1.2.  When we got the system about 4 years ago all settings were migrated over, or set up by the vendor.We have two teams in UCCX.  One team needed to change supervis...

Greetings, i am trying to configure CME. It sits on perimeter between internal network where are SCCP and SIP phones. Internal calls are working properly but Call from outside to inside is impossible. Sip messages are saying that internal phone is ri...

I am working on a CUMA install using only Blackberrys. From what I understand there is no configuration to be done on the ASA in this instance since BES will handle the proxy connections.We are getting this error on the clients when they try to log i...

Рello, gents.I have a 30 phones with 2 expansion modules with 28 shared lines on the modules.2 users has been terminated and now i need add a 2 new users with DIFFERENT EXTENTION instead of terminated.How i can do it. Trying to looked at BULK section...