IP Telephony and Phones

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Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
  • 6071 Views
  • 14 replies
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Has anyone found a solution that will add a delay between the time unity accepts a call and the time the greeting is played. I have a customer who seems to be having trouble transferring directly to voicemail. By the time they hit the transfer butt...

MMstre by Level 3
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  • 14 replies
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I am getting this error from my CCM Real Time Monitoring Tool, but I still have plenty of open channels available when I receive it(3 PRI group with ~ 25 available channels between them in this case). Am I misunderstanding this threshold? Does anyo...

In CDR reports under CDR/search/by user extension and you email the report it just comes in as a very hard to read text file. Is there a way to get into excel or word? Even trying to copy and paste the data doesn't work.thanks

mwild by Level 1
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need advice on setting up SRST on an MGCP GW, PRI is backhauled to CCMWill be upgrading customer from CCM 4.2 to 6.1 tomorrow, looking at his router, he was never set up for SRST, 2811 router. Customer wants SRST to be up while we do the upgrade.will...

jburk by Level 1
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  • 1 replies
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Hello,I'm trying to upgrade cue for uc520 to release 3.2.1.I've already upgraded CME to the new release but when I try to upgrade CUE with configuratio assistant it fails atthe first backup step.I own all the correct file both image and language. Do ...

l.buschi by Level 2
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  • 2 replies
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Trying to register a new Conf bridge with CM 6.1 and it shows Registration "Rejected". Here is the GW config. Ideas?sccp local Loopback0sccp ccm 10.224.13.12 identifier 2 sccp ccm 10.224.13.11 identifier 1 sccp!sccp ccm group 1 bind interface Loopba...

dvanzee by Level 2
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  • 2 replies
  • 0 Helpful votes

I have a T1-PRI tie line between the PBX(Avaya G3) and my Call Manager 5.1 w/2811 voice gateway. The issue is getting the caller-id to work on calls coming from the Avaya. The company that handles the Avaya says they are sending the Caller-Id but all...

sdeal by Level 1
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  • 7 replies
  • 0 Helpful votes