Unified Communications Infrastructure

Dear experts, Have a nice day to you! We have 6 CUCM with Cluster, 2 IVR UCCX, 5 Unity Connection and 2 IMPsCUCMs are integrated with LDAP and User auth is done through AD. CUCM and all of UC servers are on sync with Cisco CSSM. Now I've task to chan...

Hello, I'm trying to upgrade virtual-service CUE in a Cisco SIR router from version 9-0-3 to 10-2-2 I uploaded te ova file and issue the command 'virtual-service upgrade name CUE package bootflash:CUE-Virtual-10-2-2-ISR4K.ova'. The installation was s...

I have over 20 AD Users Accounts that have shared Email Profiles One Example.After hours CCX Script goes to Help Desk Voice Mail that's appears on 7 users profile for HelpDesk_VM That that all 7 Helpdesk Associates receive the Voice MailsOriginal que...

Hello all, I have a Cisco VG450 Voice Gateway with NIM-4FXO cards. I am interfacing to a PABX via copper and have an interface issue. After some tweaking to sort a previous issue where an incoming call ringing cut out after less than a second (resolv...

Hi Support Community,  I have a CSR1000V used as a dedicated SBC between Microsoft Teams and PSTN/CUCM for Direct Routing.  Calls from PSTN/CUCM to Microsoft Teams work no issues. CUBE CSR1000V Teams Direct RoutingCalls from Microsoft Teams to CUCM w...

Hello, I am setting up a new voice cluster. I have 2 CUCM's installed  and I want to add a IM&P server. I have added the new server to the server list in CUCM During the install of IM&P I get the error that the configuration validation failed. I'm ...

Hi All  I need to modify sip invite message with cucm normalization script for incoming calls from sip trunk  the original invite massage is  INVITE sip:+972765321800@192.117.120.131:5060 SIP/2.0 To: < sip:+972765014007@192.117.120.131:5060> i need t...

Hello members, I would like to check if it is possible to integrate CUCM with Whatsapp calling. The reason behind the request is to reduce international calls' expenses. I would highly appreciate if anyone can advise on this. Thanks in advance, LN  

Hi Guys,I just found out that this morning I cannot login to the CUCM PUB and SUB using administrator account via web GUI. It was accessible yesterday using the same credentials. The error said "Log on failed - Invalid User ID or Password". But using...

Hi all,I've got a simple call-flow (MS Teams -> SBC -> SIP trunk -> CUCM) ... calls from CUCM to Teams worked fine but not calls from Teams to CUCM. When a user in Teams dials for example extension 1111 the call rings twice then (see screenshot below...

Hi,I'm going through some clusters cleaning up expiring certificates.  One thing that's puzzling me is that Unity Connection has "CallManager-trust" certificates, but apparently no underlying "CallManager" self-signed certificates to be regenerated. ...