So if I receive a call on a line.....and while im talking I receive another call on the same line, I am able to hear the beep on the headset but I do not see it display on the phone as another line ringing.
Hi
I have a simple AA setup with CUC and CUCM
"Thank you for calling XXXX""If you know your party's extension, please dial it now." (transfers to cucm ext)"If not please dial 0 for Operator:
Allow Transfers to Numbers Not Associate with Users or Call...
I have a number of custom Not Ready Reason Codes that I created in Finesse Ver 11. How can I get CUIC ver 11 to report on these custom codes?
I looked in the CUIC Value Lists and refreshed the one for UCCX_SystemReasonCode and all of the Custom num...
Experts,
We recently upgraded Unity Connection from version 8.0 to version 11.
Now, we having problem to upload wav file to update the greeting. I been imported the certs from the servers (pub and sub) and add the trust to Java Security. (Java Ver...
Dear Support
Our company Eceptionist has integrated with your Jabber solution. We need to demo this integration to our clients. I made a reservation in your sandbox collaboration9.1. I created several users (Agent.Yvonne, Agent.Call, Admin.Optum) thr...
experts,
One Virtual Engineer Cisco told us when we buy new BE6K (even though not new install, add on to existing cluster)
we entitled to buy 35 CUWL Pro license.
But other Virtual engineer told us different.
So I just try to understand which is ...
hi
I have cucm 6.0 , in the license report , the used license is 1641 and remaining license is 8341
after using ULC/UCT tool , it generates 484 enhanced license
how to calculate the remaining licesne 8381 to upgrade to cucm version 11 ?
so I have t...
Hi Cisco techs,
When using a 3rd party TFTP program (TFTPD64) with CUCM, do I also need to configure TFTP in CUCM 7.0 or other versions to transfer images to cicso phones and/or to upgrade IOS on router?
experts,
Do we need to buy High Availability license for Unity Connection 10.5 and Cisco Emergency Responder CER 10.5 ?
or just deploy HA and no need license ?
Thanks,
K
I Have a customer who is running following application/version in a backup DataCenter and would like to move the UCS server in a different physical location.
The goal is up upgrade all the applications to versions 11.x either before or after a physic...
I am being tasked with upgrading CUCM from 8.5 to 11.0. The client is running a virtual CUCM 8.5 on a MCS server. We are getting them a new B6000M with an OVA of 1000 users. I have to upgrade and migrate this system. The current documentation that I ...
I'm fairly familiar with CUCM and prinicples of IP Telephony but I'm very green with CER. I have a CER server at HQ that covers a building with 3 floors and about a dozen zones. All of the route patterns to support this have been setup in CUCM and ...
I have about 20 Cisco SG500s 5-SG300s, and 2-Catalyst 3560 X series devices. I have put QoS policy for the windows machines. I have set the Lync server to tell the CX600 Polycom phones to use DSCP 46. I have not done anything with the Cisco equipment...
Our marketing department has decided to begin inserting messages for upcoming events onto the default on hold music and has started wanting this changed every week. As far as I can tell this is a manual process to change the .wav file that is used.
...
Dear All,
We have proposed Jabber Guest, Jabber MRA, TMS, WebEx, Vibrek solution, video end point, MCU, recording etc to one of our customer for 30K users. This is almost in final stage.
Customer is asking us to provide us the existing infrastructure...
