Unified Communications Infrastructure

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Forum Posts

Can users be setup to use the same phone for 2 separate Cisco Agent accounts?

That title may be worded incorrectly or be misleading so here is what is going on. There is a user who, unbeknownst to anyone, has been using her coworker's Cisco Agent login when she has been required by her director to help cover phones. Anyways, w...

Sean Grubb by Beginner
  • 1254 Views
  • 3 replies
  • 0 Helpful votes

Video conference, escalate to audio only conference CUCM 10.5 / CUBE

I have CUCM 10.5 and a Cisco 2921 ISR with a PVDM3. I have working conference audio and video, as well as transcoding and MTP. These profiles on the CUBE are registered in CUCM. I configured video conferencing last and I have a PVDM 128 however I onl...

infrateam by Enthusiast
  • 8708 Views
  • 2 replies
  • 0 Helpful votes

Cisco Prime Assurance 9.5 and Ext Mobility lines

Hello everybody, I just installed Cisco Prime Assurance 9.5 three months ago and I have a couple of doubts regarding its capabilities. Can you help me? 1) We are trying to get reports of all the extensions. Those assigned to a device profile (for Ext...