Unified Communications Infrastructure

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I have a department on campus that currently uses a Unity Connection call handler IVR to manage calls. The department chair has been asking for call queuing for years and wants to try it. Because I suspect he will change his mind later, I want to kee...

lisacoody by Level 1
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  • 9 replies
  • 0 Helpful votes

We have Cisco Unity Connection, and are having problems with departmental(shared) mailboxes.  We have the same line on 5 phones that access the voice mail box. Multiple users can be in the mailbox at the same time listening to the same message withou...

Hello guy'sI am planning to migrate 5 nodes from CUCM 8.5 to 10.X, all my infrastructure are virtualize. now i  confuse because on this document said that can i use RU from 8.5 to 10.X http://d2zmdbbm9feqrf.cloudfront.net/2014/eur/pdf/BRKUCC-2012.pdf...

Hello,I installed CUEAC 8.6.2.20 successfully. However, after logging in, I can only see the Engineering and Help Menus. Also, the Cisco Unified Attendant Server status is Stopped - Service is running\Server is stopped.Any clues about what might be w...

nekweogwu by Level 1
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  • 4 replies
  • 0 Helpful votes

Resolved! COBRA Import

Hi EveryoneI'm trying to do an import from our old Unity 8.0 server to our new 10.5.1 server and I'm getting a message when I try to import a user. I've attached a screen shot of the error and if anyone has seen this your help would be greatly apprec...