Unified Communications Infrastructure

One of our call center user log off from the cisco agent desktop application,he doesn't see the reason codes nor  the logout codes. Please help me how to fix this.  We are using Cisco Application Administration - 7.0(1)SR05_Build504 and CUCM version ...

Clearly this device is designed for CUMBE3k.  Any support for regular callmanager?

Dear all,I already got 3 of our customers complaining about the same thing on CUPS 8.6/9.1: there is no Bulk option to delete contacts. You can remove a user from CUPS licensing, but what about the contacts list? How do we get rid of a contact from t...

I'm performing migration from Unity 5.0 to Unity Connection 9.1.2. From the guide by Cisco, mostly they're using COBRAS export and import tool for Unity Connection to import the Subscriber, Call handler, Schedules.I'm installing this tools however it...

Hello,We have 2 X CUPS 8.6. Primary 10.1.24.80 & Secondary 10.8.24.80.If Primary server goes down we are facing difficulty in loging into secondary CUPS via Jabber. We enabled the High Availability option. We are using hostname (cups.abc.net) in serv...

I am running into an issue in CUCM/CUC 8.6(2a) when setting up external voicemail access.I set up a CTI RP (Dn=2300) to forward to voicemail and set up a routing rule to send the Call to subscriber sign in.  The call keeps going to the opening greeti...

Dear All ,I need your support in understanding the below Cisco Jabber license :JAB9-DSK-CLNT-UCM  description : CISCO Jabber for Desktop User License 9.x for UCM only.my first question :As I know Cisco Jabber for Desktop needs IM&P or WebEx server , ...

cannot control the deskphone from cupc client - server health shows not connected-invalid credentials'. Control of softphone is ok.please advise....jag

I'm testing Unity Conection procedures to v9 having done a fair number of previous version upgrades in the past, and cannot get this upgrade to complete, despite trying all sorts of things to fix.  There are one or two references to the error I'm see...