Unified Communications Infrastructure

I just setup my Voice Lab and for some reason when I try to dial a long distance number it seems like it drops the area code and pushed staight to the 7 digit number.  Any idea on why this is?I'm tryingn to call a Time & Temp number (913) 682 8463Her...

Hi All,It appears that there are many apps that cannot be install on the Cius?A search on the Market only shows a very limited number of apps. When clicking on the links on the Android Market website it simply returns a message “Your device isn’t com...

Greeings,Using Unity Connection 8.6(2), 8.6.2ES69.23900-69 to be exact, it does not appear to be recognizing alternate names.  I have added global nicknames as well as adding alternate names to the mailbox and when I try the name, it is less than suc...

I did a mistake.I have removed default partition.Now when registering new phones there is not this template anymore.Does anybody know how to restore default partition and how to associate it to registration of new phones ?Thanks in advance.Rosa

Does UCXN have an outcall feature that can be triggered for either urgent messages only, or all messages?  I'm trying to find documentation on this and am coming up empy so far.Thanks           

Hello,Is there a way in CUE to set the phone to have a greeting but not accept voice messages? ThanksPayal

Hi, a customer with en existing CME+CUE platform (CISCO2851-CCME/K9 s/n fcz130272ap with 2 VIC2-2BRI-NT/TE, 1 PVDM2-48U64, 1 Cisco Unity Express-AIM-CUE) requires us to implement a service of IVR+ACD, in order to activate the IVR tree described in th...

My company just had us install Personal Communicator 8.5.6 and set it to automatically start when signed in to windows.  This is working fine except it leaves the window open on the desktop.  How do I make it automatically minimize to tray (like skyp...

Hi Guys,I am trying to enable SNMP Master Agent Service and it does not want to turn on on the CUCM.  I have the string information configured but it doesn't seem to work or make a difference in enabling the service.This is an older CM but the focus ...

We have a deployment of about 100 CUCIlync users that are having a problem when they select a contact from Lync and attempt to dial the number it adds a +1 to the call.  These are internal calls and should be dialed exactly as listed in the AD GAL wi...

       I have a question regarding multiple clusters registered in ELM. Is there a way to move licenses from one cluster to the other cluster. For exampleCluster-Pub-A has 1000 CUWL LIc. I add Cluster-Pub-B to my network and register to ELM. Is it po...

Good afternoon,I have been running the 'Agent Adherence' report (by day) in Workforce Management, and on certain agents the Total In Service Time is longer than the Total Login Time.  The field dictionary for Cisco Unified Workforce Optimization defi...