Unified Communications Infrastructure

What is the meaning of OutsideDialTone =[1] in CUCM call trace?

Hello, I am in the process of migrating users to a new OU structure in our Active Directory. Initial testing has caused Jabber clients to no longer login when a user is moved to the new OU, giving "Your username or password is not correct" message in...

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsb59301/?reffering_site=dumpcr Is there still no intention of fixing this bug?  This makes the self care portal useless for our organization and, unfortunately, we had to find this out the hard way af...

Hello, My name is Jerry Harris and my question is can I block unwanted IP Addresses from coming into Call Manager. We have an Admin Server which pushes the information to our Call Manager. A device is on boarded into our Admin Server and that informa...

HI All, I am having issue with CUC caller ID. Scenario is like user "A" call to user "B"  and User B having call forwarded all setting for Voice mail. Once the call reached to voice mail we have option for caller Input if user press 1 unity will forw...

Hello, Is there a CCM User page for CCME? If so, is there a special configuration on the CCME? Thanks in Advance, micparke

We have a deployment with a CUCM 10.5 cluster with attendant console standard 10.6. The operators use CUAC Standard daily. However now our customer has a requirement to get the operator login times. Is there any known method for this. Even if there i...

Hello, Customer is trying create custom reports for their call center, however they prefer to do this using the data directly from the Database server, rather than CUIC. any idea how do we obtain the Raw data, any documentation? Thanks

8845 phones will not register when they are provisioned from PCP; i.e. they get dummy MAC then you change MAC address is changed from PCP Comparing the cnf.xml  of the BAT (Dummy MAC) and SEP (Real MAC) there is an indication about Blue tooth device ...

At a previous employer, I was able to get certain error messages sent directly to my phone which was setup as an administrator phone.   I cannot remember how that was configured.  Example... if a user in my location dialed 911, I would get a message ...

Hi, Can anyone point me to the steps needed to setup CUCM with VPN feature from scratch? I am using CUCM 8.6.2 and ASA for SSL VPN. Thanks, tacl