1) Is it ok to have these two type licenses on same UCCX server?2) What is the difference? I could not find the docCCX Advanced Quality Manager SeatsCisco Unified CCX Premium Seat(s): 753) I just applied the AQM licenses without realizing they we...
I wonder if you can use the Text to Speech functionality native to Unity to read a txt file containing string from a script IPCC.The IPCC native TTS only read certain variables but can not read variables String.ThanksLeer fonéticamente Diccionario - ...
I posted this to an older thread but haven't recieved any response...I am starting a new thread to see if someone can help me out.I am trying to get this working, but I am runnning into some issues. Enterprise manager is not installed on the uccx ...
Hello,As the title suggests, I have a QM 2.4.1 setup and in live production. I am planning on upgrading this to version 8.0.2. However, I was told by a Calabrio Engineer that I will have to upgrade to version 2.7.3 first.I am in the process of also u...
Hello, just wondering if anyone knew when UCCX 8.5 would be out? I had heard 12/17, but all I can find on the download site is ciscouccx.851voipmonser.cop.sgnAlso has anyone seen a compatability matrix? I'm wondering what version of CUCM is require...
Hi all,I have a new setup using uccx 8 and ccme 8.1 . Everything seems fine exept from randomly agents stuck to a not ready state. When trying to go to a ready state we get the following error "cannot change to the requested state from your current s...
Hi,i tried to find a way to connect the UCCX8 with my MySql database. I got the MySql JDBC Driver but i can't install this on my UCCX8 server.I use UCCX 8.0.1. Is there any way to connect mysql with UCCX8? Supported or unsupported?Thanks for all...Ch...
Dears,I have UCCE 7.2.7the security auditor requested to reset SQL sa password on AW,Rogger,and also CIM systems.is there safe procedure or action plan i can follow , what service that may be impacted and needed to recycle .?regards
I have a customer who is using QM to do their call recordings. Recordings are done at the desktop end, and transferred to the server nightly. The problem they are experiencing when the supervisor plays back a recording from the day before, about 1 in...
Has anyone setup a data source in UCCX using MySql? Our ANI database was created using MySql and the data source worked in UCCX 4.X. Now that we have upgraded to UCCX 8.X it's no longer an option. Any information is always appreciated.
Hi,We have a Unity Server 7.x integrated with Mail Exchange server. Is there any way to upgrade this Unity server to Unity Connection 8.0?FYI- Unity Server is windows based and Unity connection is Linux based. Hence we got a confusion here as how to ...
Hello all, In CIM 4.3 with advanced license I need read mail from POP3/IMAP server as inbound. This email need, based on keywords, forward outside CIM (external SMTP server). I try lots workflows, but I newer forward all part of message (include pote...
One of my clients was asking whether it was possible to automatically put the agent into ready state when they log in as they are finding agents login and don't go ready until they are chased to do so.Any ideas?
