Anybody seen this error message? Should we be alarmed?Process uaw on ICM\glicm\Distributor went down for unknown reason. Exit code 0x1. It will be automatically restarted.Thanks
Hi,I am having CM7.1 & UCCX running in separate boxes. for UCCX i was having Standard licensing. i had some queries related to it .. if someone can help.a) As in standard licensing we cannot use HA so we are running a single box. so there is no r...
I have a script that I need to put a step in to kick off another script that will start another app external to UCCX. How do I kickoff another script within an active script as a step - then continue with the rest of the original script? Thanks in ad...
I have a customer with an existing UCCX 8.0 implenentation that is up and working well. They are now looking on adding a Web Chat queue to their configuration and would like some suggestions for the Web frontend tools to make this work.Are there some...
Running UCCX 8.02su2. When agents have 1 call center line and 3 other extensions they are able to log into CAD. If I add one more extension to the phone then I get the message on login "Number of configured extensions for agent device exceeds the m...
Currently running IPCC 5.0 in HA deployment. We will upgrade to UCCX 7.0 in the next 30 days and then upgrade to 8.0 30 days after that both in HA.All of the reporting is currently being done using Crystal reports and not the HR client. We changed th...
We have agents that are being put into ready from a not ready state. I'm trying to track down the supervisors that are doing it. We got some info from Cisco when we had people actually logging them out.07:37:56 unknown-ctisvr Trace: ProcessSetAgentSt...
Hello, I'm new to the forum. I'm working with Customer Service supervisors who are asking what is the difference between an agent being logged in using the Agent Desktop vs the One-Button login on the phone. I have done some research online, but ca...
Over the holidays, we had some Reps assigned a large number of Avaya skills to cover the call center. For some of our routing scripts, the new skills were not seen. I opened the real time report and it showed the reps in, as example, skill 1 but no...
Hello Folks We are looking for some kind of documentations/informations about Translation Route to VR Though we have been using Translation Route to a ACD but Translation Route to VR is something New in our environment Could some...
Greetings,I'm looking for an outline, description, or script example of how to route the caller to the last agent they spoke to.As I recall, we have to catch the sessionID in a variable, and map it to the contact's Caller ID in order to identify the ...
Hi all,Here is an excerpt from the Cisco Agent Desktop User Guide for UCCX 7.0:Callbacks can be configured so that, when the call is redialed, the call is directed to any agent (regular callback) or the call is directed to the agent who made the call...
Hi all,I have uccx 7 integrated with cucm 7. My uccx servers were not placed in a network domain but now after all of the configuration is done my customer is asking me if we could place those servers in MS AD Domain.Could that be done without proble...
Hi,I have uccx 8.I have a script with a menu. When calling from many different type of phones and countries the menu script works correctly.When calling from iphone the system gets 22 instead of 2 (I mean that the user from iphone press 2 but the scr...
