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Hi,I have developed a simple CTIOS monitor application which just catches the OnCallDelivered and OnCallEstablished events and prints some log on console. But when i run this application, it eats up all the JVM memory. I have also tried it running wi...

Thought I would post this here as something to watch out for.We had an issue today where one of our tech's had to reinitialize the AW. I was unfortunate enough to be logged into EIM, looking at the configured queues when this happened.EIM does not gi...

Can someone tell me if it is possible within a script to randomly choose prompts within a queue within the select resource step?

Hi,we are running the Cisco Outbound option and I am trying to work out how the dialer determines when to dial multiple numbers in a record.For instance, a record might contain 3 phone numbers, the dialer dials phone 1 first, but then decides to dial...

ICM 7.5.9 ES4CVP 7.xCTIOS Server 7.5.9  Client 7.2.7 or 7.5.9UCM 7.1.3So this is what happens when a company finally has more than one UCCE engineer..I get to go back and find all the stuff that needed to be accomplished over the past 3 years and acc...

Hi,Does anybody know where UCCXv8 store prompts? (like the "C:\Program Files\wfavvid\Prompts\user\" folder in V4).I wanted to access to those prompts by a Remote Java Object on the UCCX Script.Is it possible to access to the prompt folder with a WinS...

All,   Who would have ever thought this was a challenge..  I am trying to find a way to put how many rows were returned by a database read step into a variable somehow, so I know whether there was 0 rows returned / 1 row returned or more then 1 for u...

Could anyone point me on document which describe hot to correctly setup CAD to work with Cisco EIM. As I understand it is possible to open EIM home page(http://eim/default) in CAD integrated browser. Is it possible to configure single login for CAD ...

Hey Guys,I need your help to understand the step by step process for creating configurable action element.What i am trying to do is to have element which will take a parameter (Key) and then in the backend it will access SQL DB and fetch matching row...

Hiwht is FCRasSvr ? wht it does in the UCCX ?Thanks.

Hi,We are running IPPA w/ CVP 7.0.2 (h323), ICM 7.5.8, CM 7.1.5 and CAD 7.5.1. We are are experiencing an issue w/ the queue stats not updating on the phone.  The phone service refreshes every 10 seconds, but the data never changes.  Previously it wo...

How does the "Work Mode" work on the Agent Desk Settings?We have a group of agents that will be getting calls via Predictive mode and sometimes after they hang up a call they need time to do paperwork; maybe be 30 secs maybe 10 minutes.  Is this what...

I have a 2 scripts each with a different CTI RP. Script 1 is CSQ1 and Script 2 is for CSQ2. We have the same agents who are assigned to both skillsets. They log in under a single Agent ID. However when I run reports now we see multiple instances of t...