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Hi there -Our environment:IPCC Enterprise - Rls. 7.5CUCM - Rls 7.1.3CUC - Rls 7.1.3Connectivity to the PSTN is through our Nortel PBX using 2 QSIG PRIWe an application that is using a DID number routed via the Nortel to the CUCM and then CVP (CTI rou...

Hi,When I make a call through Toll free number, I can see my ANI is getting changed. The last digit is changed to 0. But when I call the PRI number ( PRI is terminated on the same gateway) am getting the exact ANI. Please let me know whether this is ...

Hello,I am attempting to configure Email Interaction Manager to connect to two different Agent PG's. I have run the auto configuration after installation, and under my listener tab in they system console, I can see both agent PG's configured under my...

I'm trying to install the CUIC 8.0.0.I've finished the installation and start the services in the console, but the Web Browser interface doesn't appear, and I didn't find any manuals to help myself.Thanks.Denian Nascimento

Hi,I've installed Cisco Unified CallConnector for Microsoft Dynamics CRM 4 on both side server and the agent machine. Every thing is OK when I seach an account from the Callconnector Client on the agent machine, but when I use CADLink.exe on the IPCC...

Hello Folks,I'm going to install UCCX 8.0 in a test lab and I'm wondering what hardware other are using?I'm presuming that it needs ESXi4.0?  Do you have to use the full production specification of 2 x vCPU and 4GB RAM?  Or can you cut down the resou...

Hello everybody,me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize ...

Can someone point me in direction of sample 8.x scripts.In previous versions they were on server but don't appear to be in this version.Would like to see some samples taking advantage of any new features avaialable if possible.Thanks,Paul.

Hi all,I need to use the Cisco Unified CCX 7.0 Configuration and Ordering Tool, usually found @ http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_how_to_order.html as stated in the SRNDHas the location of this tool changed?Hesam

Hi,Can anyone tell me whether UCCX 8 can send an email notification when the last agent on a certain queue logout?Regards,Andy

Dear all,After updating my AW to 5.x SR13 I cannot access Infomaker (8.0.1) to edit reports. I believe that is because service release 13 updated sybase shared dlls from version 8.0.1 to version 8.0.4. How can I find/download Infomaker patch to 8.0.4...

We have just implemented the latest version of UCCX 7.x premium and the customer wants to be able to pull reporting that will show the max calls in queue at any particular time, either by CSQ or across the enterprise.I've looked at a lot of reports a...