Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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CRSAdmin Role

Hi,I have asked this question some time ago and didn't have a good answer.What role should I assigna to crsadmin? Most of the answer I was given was CTI.As you know, there are several CTI roles. Anybody know which one is a must?Thanks,

Call Terminates at Accept Step

Hi,Ive got a UCCX 7 box working with a CUCM6.0 in a lab environment to test new scripts for our production infrastructure. When im debugging the script the call is terminating on the Accept step. If i leave it the call will ring out but as soon as a ...

gbljoba by Beginner
  • 7 replies
  • 0 Helpful votes

Time schedule

Hello, my customer  after every holiday he wants to open earlier and close later, I was trying to accomplish this copying the same steps as the holiday schedule Just using a different XML doc. when i test the script i get exception -1 error. does any...

Finding UCCX users...

HelloI need a way to find my Uccx users(name & CSQ) - well from a script or from a table on the contactcenter server(running v7) otherwise i´ll need to update my own table manually.The IPCC server (4.13) we could access the uccx database directly, bu...

aborted calls at run external script step

hello everyonewhen I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.I would like to a...

applegreen by Beginner
  • 4 replies
  • 0 Helpful votes

Not able to login to Supervisor Desktop

Hi,We are using UCCX 7.0 with CME 7.0, iam not able to use cisco Supervisor Desktop. When i try to login it is rejected stating "entered Id was not found". I have configured this supervisor user in CCX -->tools-->usermanagement page. Is it enough do ...

harisivaji by Beginner
  • 3 replies
  • 0 Helpful votes

IPCCX Outbound Call & Transfer

Hi:I developed an http trigger application.I make a Place Call Step and then transfer it to an Agent phone number. It works OK.But, If I put this call to the IPCC Queue (Resource Step), the Agent Desktop does not receive the variables and the call re...

Resolved! UCCX scripting problem

Hi,I am trying to develop a script for UCCX 7.0. I opened Unified CCX Editor started new script, put an accept step and a terminate a step with delay step between the a two of em, uploaded my script to the appadmin page and created a new application ...

campaign outbound ucce

Hello I have UCCE 7.2.3 with one campaign outbound in mode predictive and I need to know why the calls that is receive in iphone (customer) from Agent CTI Toolkit outbound is hang up after the calls is aswered for the customer?The agents is reserve...

CVP and DTMF Grammars

We have a CVP application that needs to accept a fairly complicated set of digits, and an elegant design solution involved the use of a DTMF grammar.Upon deployment, we are seeing that this results in an ASR license being allocated to this call, even...

Resolved! UCCX 7.0 HA deployment question

Hi,I have installed UCCX 7.0 in a HA deployement Scenario.I have noticed that my CAD are registred with my database subscriber and failing over to my database publisher. Is that a normal behaviour? Can I instruct my CAD to register with publisher and...