Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,I have asked this question some time ago and didn't have a good answer.What role should I assigna to crsadmin? Most of the answer I was given was CTI.As you know, there are several CTI roles. Anybody know which one is a must?Thanks,
Hi,Ive got a UCCX 7 box working with a CUCM6.0 in a lab environment to test new scripts for our production infrastructure. When im debugging the script the call is terminating on the Accept step. If i leave it the call will ring out but as soon as a ...
Hello, my customer after every holiday he wants to open earlier and close later, I was trying to accomplish this copying the same steps as the holiday schedule Just using a different XML doc. when i test the script i get exception -1 error. does any...
HelloI need a way to find my Uccx users(name & CSQ) - well from a script or from a table on the contactcenter server(running v7) otherwise i´ll need to update my own table manually.The IPCC server (4.13) we could access the uccx database directly, bu...
hello everyonewhen I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.I would like to a...
Hi,We are using UCCX 7.0 with CME 7.0, iam not able to use cisco Supervisor Desktop. When i try to login it is rejected stating "entered Id was not found". I have configured this supervisor user in CCX -->tools-->usermanagement page. Is it enough do ...
Hi:I developed an http trigger application.I make a Place Call Step and then transfer it to an Agent phone number. It works OK.But, If I put this call to the IPCC Queue (Resource Step), the Agent Desktop does not receive the variables and the call re...
I have a script that is working. I have a menu and they want a music on hold to play while the menu goes through its retry. How do I get music on hold in between the retries?
Hi,I am trying to develop a script for UCCX 7.0. I opened Unified CCX Editor started new script, put an accept step and a terminate a step with delay step between the a two of em, uploaded my script to the appadmin page and created a new application ...
Hello I have UCCE 7.2.3 with one campaign outbound in mode predictive and I need to know why the calls that is receive in iphone (customer) from Agent CTI Toolkit outbound is hang up after the calls is aswered for the customer?The agents is reserve...
When I try to login into the web page http://contactserverIP/appadmin I get an Unauthorized message failed to authenticate. When I login into the same web page from my desktop it works just fine. Any reason on why I can't log into the page from the ...
We have a CVP application that needs to accept a fairly complicated set of digits, and an elegant design solution involved the use of a DTMF grammar.Upon deployment, we are seeing that this results in an ASR license being allocated to this call, even...
We have been running reports in historical reports for the past couple of years and printing them out without an issue. About 2 weeks ago we had to rebuild our Call Manager publisher and restore from a backup from a 3 months ago since BARS had not be...
Hi,I have installed UCCX 7.0 in a HA deployement Scenario.I have noticed that my CAD are registred with my database subscriber and failing over to my database publisher. Is that a normal behaviour? Can I instruct my CAD to register with publisher and...
I'm trying to have an AA.aef script with five options, you know something like: press 1 for Marketing, press 2 for Management, ....and press 5 for Customer Service. The problem is that the internal phone extensions start with 5xxx. Is there a way to ...
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