I upgraded IPCCX from 4.0.2 to 4.0.4 using the BARS and new CDs. After the upgrade, File Manager show partial service. It doesn't seem to be affecting anything but does anyone know why this would go partial and what triggers it?
I am using UCCX and I wonder if I can create a script that will automatically divert the CRS to another number (other branch of our office) in case the whole call center is out-of-service. Please advise, thanks.
Hi Guys.I use IPCC Enterprise with IVRs.The ICM script im having problem with is very simple:Calls comes in, Translation Route to IVR, user get a prompt to enter "1" or "2", after that i check with "Caller Entred Digit" and want to do "Requalify node...
Guys,i have a system running with CCM 5.X and Contact Center Premium 5.x. ALL are running G729 - reason being some initial voice quality issues on the LAN with 711, did all updates andfirmware updates on the phones, QOS was configured properly but st...
I installed TTS software and configured MRCP TTS Provider on IPCC succesfully (the provider is "In Service" and the server is "Reachable"); but the command "Create TTS Prompt" doesn't work on IPCC script.Any idea about what is wrong? Thanks in advanc...
We have a customer deployment of IPCC Express 5.0 with Call Manager 5.XWe are trying to create a script where we have to manage agents with 3 different skill sets, lets say Skill A, B and C. Each agent has all the 3 skills A, B and C but with differe...
sorry i am new in contact center i need to know if the cisco agent desktop software work with specific type of ip phones or it work with any ip phone model .second please i need any refrence that i can start from it to deploy contact center solution
When adding a skill group to an agent in IPCC Enterprise 7.1.4, I receive an error "The agent has exceeded the maximum supported value 0 for Skill Groups per agent" Where is this limit set?
If I run the Agent Detail Report for a specific ICD queue I get the number of calls that have been answered by the agents for a set queue. If I them run the Common skill contact service queue activity to get a summary of all the calls presented follo...
On a UCCX 4.5(2) installation, we have CAD users complaining that CAD breaks out of stealth mode and stays visible on desktop. The container even enlarges with each inbound call.Is is connected to CSCsd81370?Any solutions around?rgds
IPCC Express 4.0(4)SR01_Build029Right now we have it set up that calls coming into Operations Queue are immediately re routed to Helpdesk if no Operation Reps are available to answer. Is it possible to delay the calls from being re routed to Helpdesk...
Hi,We have some problems with this software version:1. Queue stats are not shown in CSD, but all the rest information does.2. Some Historical Reports can not be used because of XML problems, but they are the default ones.Does anybody know why they ar...
Where would I find documentation on how to test a CVP 4.1 Studio app from within Studio?Also, where are doc details on how to use the new feature of invoking a Studio app as a Subdialog from within another Studio app?I've seen the release notes menti...
