Hi all,I'm trying to find the number of digits that a caller has entered so that I can append a number of zeroes to the value. I've looked at the various length functions found in the expression editor but I can't figure how to use them. Anybody ha...
Guys,I'm trying to find the length of a string variable in order to evaluate how much of it I will pass to the ICM call variable. I'm using the latest CRA editor and I'm at a loss. This variable value may contain numbers and commas.ThanksBruce
Dear All, We have IGX-8430 and 8420 , this products are now old and end of sale and very soon end of support also. can any body suggest similar product coz we don't want to keep IGX in our network.Thanks & Regards,Ciscobuddy
Hi,I am using ICM for our outbound dialing and want to pass all calls to the agent as soon as the phone starts ringing. For now only calls that are connected are passed to the agent.....any help will be appreciated......Thanks AV
We need to change 1000 existing extensions in CM to new range.Since there are lot of 2/3 lines and shared lines phones. I need some kind of tool/App so I can pull existing numbers from CM SQL database to Excel and replace it.Even if I can't replace t...
I need some help for the IPCC scripting.I am using IPCC 4.5 &CCM5.1.My requirement is to give an option for dialing the extension number directly after the welcome mesage and before get ito the queue option for leaving the number and name of the call...
Hi List;The customer here is asking if the IP IVR with IPCC can do callback as following:If client called and no free agent, then it will go for queue, in the queue it will be asked if he needs to stay in queue or need call center to callback him, if...
Does anyone know how to handle a call once the Max Application Session has reached? We would like to just play an announcement stating that there is high call volume and to try late? It seems that the calls are running the "System Default Script". N...
Using CAD-BE in an IPCC Enterprise 7.1, single site implementation. I have my primary and backup CAD servers running on my 2 PG's. Is the idea here to setup rSpan on all switches that have my agent phones and point the traffic to the IP addresses of ...
Is it possible to have a screen pop based on the number of calls in queue? I'd like to have a screen pop if the number of calls in queue is above a certain number. This is for IPCC Express 4.0.4Thanks!
Hi Forum;How can I do a traces on the Blended Agent softphone (client side) to know if outbound data came for it or not? My blended agent suddenly is not receiving the outbound data to use it for outbound calls.RegardsITSBilal Ghayad
Hi AllI have a problem with my CRS queuing Scrip, I recently added a VM functionality on the script, Which means IF a call is in a queue, for a long period of time say more than 3 minutes to redirect it to a UNITY Voice mail.And also after hours to r...
Hi,I want to enable silent monitoring feature in CTIOS Supervisor 6.0 (ICM 6.0). I referred various document and configured, but I am unable to achieve it. Can Somebody to guide me the procedure to work this. The details below,I had tried with laptop...
