Contact Center

On a scheduled report is it possible to set the Excel Format Options. I want to schedule an Agent Detail report that just exports the data only with no headers. I have the Excel format options when I export the report manually in the Report Viewer....

Hi All,Is there a limit to the number of AW's that can be configured on ICM Enterprise 6.0sr2? These are not HDS/WebView, but rather boxes for the Call Center people to skill agents and enable/disable outbound campaigns.Thanks!

We have 2 IPIVR servers in an IPCC Enterprise enviornment. The config I would like to have is 2 separate IPIVR to share the same configuration repository in the CCM.Could we do that in the version 4.0.x of the IPIVR servers?

I have a step that collects a PIN number to a string. Is there a way to hide this number i.e hash it out in the scriptThanks

I have a menu step where there user can enter up to a two digit number. If the user only enters a 1 digit number then after the time out no digits are collected. I can see that if the user enters 1 digit then hash it works ok, is there a way to allow...

Wondering if anyone is running System IPCC without any issues. We are running 7.1.2 and experiencing frequent opc crashes. We are considering re-deploying and not using System IPCC, but was wondering if anyone else was having isses with System IPCC...

I have a script that enters dates into a Database. after the collect digits steps I have a generated prompt that reads the date back to the user. if the user enters a Day, Month or year incorrectly the script goes to the "system problems" message, ho...

IPCC Express V4.0(2)I am migrating to Active Directory, I specify all the details in the initial migration screen, then select yes to migrate the information when I receive the following error(s)1)com.cisco.wfframework.repository.RepositoryException....

I have a test box that I applied SR1 on, created some scripts, got them all working. Now I need to move the scripts to my production system IPCC which does not have SR1 applied (but is 4.0(4)) and the scripts fail to load and open via the Editor.Any...

Hi. Currently I have a 4 server IPCCX 4.0(4)sr1 cluster. One Active CRS Engine and one standby CRS Engine and also one Publisher/Recording/Monitoring and another one for standby DB/Recording and Monitoring. I was reading that for the recording and ...

In my main script I have a "call Subflow" Step. When I debug the main script how do I debug/view the subflow at the same time?Thanks

Hi,Is there a solution or a service to be developed to make the IPCC Express agents log only one time and to avoid logging twice, first the extension mobility service on their IP Communicators and then on their Cisco Agent Desktop.I know that it's po...

Hello,After the upgrade of IP IVR from 4.0(4) to 4.0(4)SR1, I can no longer upload the scripts (Could not find the page), the File Manager is in partial service. When I try to resynchronize the JTAPI subsystem I have the following error : 'Patch' in ...

I have IPCC express 4.04, I have 10 agents so 20 CTI ports. I have 1 queue and max calls in queue is 20. I set the sessions on JTAPI trigger to 20 and on the application. If 2o people are in the queue I do not want to 21st caller to get a busy signal...

Hi frenz,I have installed the ipcc express premium 4.0(3).I ma trying to configure the Jtapi subsystem ,i have given the ccm ips and the ccm is integrated with microsoft AD.so the crs is creating the jtapi user and everything looks ok .but i the jtap...