Contact Center

I can see how the SetTransferLabel allows you to save a gatekeeper lookup for finding the source IVR. I get the impression the introduction of this feature was for more than just this. Can you explain what else this feature allows one to do.Michael O...

Hallo,i have problem with HR client (IPCC Express 4.0(4)) at our customer. When I use HR client which was installed on standard Win XP PC (my notebook for example), everything works fine. But when common user starts this application from corporate PC...

Hi,I have installed the CRA Historical report plugin on my computer, when I load the program, I fill my administrator login and password, and the soft tells me I have not rights to load the program. I checked my login/pass, they are admin ones..What ...

Can Please someone help me in this thread :http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dddf5fathanks Guys.

Need some urgent Help. i am running CVP 3.0 with Call manager 4.1.3 and mulitple remote gateways and one GatekeeperI have configured the Seperate GK Trunk with MTP Enabled on the Call manager.On the VB, I ahve the SerTransferLabel set to 8111111 and ...

Can this be done? We want to be able to dial from within Outlook. I have the TSP installed for my desktop to correctly dial from Outlook to my 7940 IP Phone. But I need to use the Desktop Agent, rather than the Dialer app that Microsoft provides? Any...

Hi,We have ICM 7.1(3) and CAD 7.1(2).Cisco Agent Desktop works fine but when I run the Cisco Supervisor Desktop and I enter the LoginID the program crash.We have Windows XP Pro with SP2.I attach a log file of CSD. Thank you.Any idea?

HICM413/IPCCX 401Cluster 1 calls 2000 via ICT to Cluster 2and hits the CTI-RP 2000 which is able to route to CTI ports 100X so I know it hits ipccx but I get busy

Does anyone know of a way to determine whether it was the agent or the caller who disconnected the call? We have an agent we think is hanging up on callers.

Hi all, I have a Rogger A (Router/Logger) with AWS/HDS running in the IPCC Enterprise 6.0 environment. The AWS/HDS is pointing to Rogger A for Historical Data Replication. Recently I noticed a problem, the historical data replication between 2 server...

Has anyone encountered this error IPCC Express v 4.0.4 sr1 b029, CCM 4.2, trying to add jtapi trigger via the ?Appadmin? page to an existing application which already has 2 other triggers associated to it. Error: ?* Could not update the user on the...

Hello,Some customers from the list of customers for outbound campaign weren?t reached during this campaign. Whether possible to renew performance of this outbound campaign at once after its finish, instead of through the certain time interval?Best r...

This I'm hoping is a dead easy one.. from the agent desktop/supervisor desktop, how does the agent know how many people are queuing at one time please?Many thanks in advance! Mike