Contact Center

Is there anyway (besides stealth) that a Desktop Agent window can remain open and take the focus when a call come in? Customer is typing in an application and when a call come in if we have the window behavior in Normal, Keep Open, or Always on Top,...

Hello,has anybody experineced C-API above ICM to develop CTI applications ?thanks for your response

When a single digit is prepended to the front of the DNIS that we passed on to ISN it keeps that number and used it as the tech-prefix for the label that was returned from ICM, and we were able to route it through the gatekeeper based on the tech-pre...

Hi All.Is there anyone who know if CTIOS 5.1 supports Hyperthreading. One of my customers have trouble with their CTIOS-server's. The continue to crash/restart. One of our guy's from the IT-Department, looked at the "Memory-dmp" file. It shows that t...

TKS

CCM: 192.168.1.3, IPCC Express: 192.168.1.4

Hi,I am installing the .lic file for premium edition.After providing the path for the license, I get 0 CTI ports provisioned. I need to know what does this imply ?ThanksRenzil

Hello,I am trying to configure a Cisco ICM routing script which will terminate a call directly on an announcement in our Avaya PBX.I have tried sending the caller to a service which is programmed with the announcement extension. From the callers pers...

CCM 3.3(3)SR3 with win-os-update 2000-2-7 and CSA 4.0.3.728-1.1.10; IPCC express 3.1(1)SR2 with win-os-update 2000-2-5 and CSA 4.0.1.539-1.1.5.agent pc can't login, IPCC engine started no problem.

We have a customer (Telecom Of Thailand) with appls like Directory Services for their customers to get number info. Just want to cross check on the following customer requirement on the feasibility of using "outpulse dialing" for Self Service Compreh...

Our enterprise data windows are no longer showing the 3 default fields. I have checked the agent logs and cant see anything wrong. Can anyone tell me what to debug on the server or has anyone seen this before??Thanks

Anyone used the HP Outbound Dialer or any other dialer with IPCC Express? Any success stories?

Hello, we're looking for feedback about using directly the CTI server message interface (without using CTI OS module) to develop CTI application.Has anyone ever developped such applications ?Thanks a lot

It was suggested that w/ an Avaya PG and premium agent licenses - CTI integration would be very risky due to " agent reservation " being strictly owned by the Avaya PBX - causing potential mismatches between call delivery and screen pop at our outso...