Hello, I have UCCX 11.6.2 with SocialMiner and have successfully set up Classic Chat and Bubble Chat allowing people on the Internet to chat to CCX agents. I now want to set up the new Facebook Messenger integration and am struggling to understand so...
Does anyone know of a SL report that is in realtime in CUIC 11.5? I am using the report CSQ Service Level Priority Summary report on a Dashboard but, it only refreshes every 30 minutes or so. Thanks
Hello, I am working on a script that captures expected wait times. It seems like the best way to handle this is to capture this data into an integer via get reporting statistic > expected wait time. The problem I am having is what to do with this v...
Probably a quick and simple question but we just went to CUIC 11.6 a couple of months ago and its driving me nuts! Once you get in, it tells you it requires IE in compatibility mode for some functions. OK; so you set that, but the next time you go ...
Hi every one,In UCCE enviroment client found that notice on PG :SIP Dialer has decreased the port throttle by: 1, since VGW overdialing has been detected in the last 4540 seconds; adjusted-configured port throttle: 11.000000-15.000000.Voice gateway h...
Currently my company is looking to move away from g729 and towards g711.UCCE 11.6, codec changeFrom a UCCE 11.6 perspective what would need to change to accomodate this?UCCE 11.6, codec change Obviously the prompts would need to be changed, and we w...
Hello guys, I’m trying to install ICM (CCEInst iso) under windows 2016 server as recommended by Cisco matrix compatibility , but after install sql 2016 sever and try to install icm , I got SEVERE error , indicating that installation require Windows ...
Looking at the PQ historical and realtime stock reports. Is there a way of selecting a number of PQs and calling these something different and having the stats grouped into that new overarching group. Would be a bit like creating Enterprise Skill Gro...
UCCX 9.0.2 with CUIC - I'm adjusting some scripts to report on what menu choice was selected (this forum answered most of my questions already) and am having trouble when the caller hangs up before existing the script gracefully. I am using the cus...
Hi, The UCCX Pub is up and running. Utils list services shows all services running but when agents want to log into the Finesse, a message stating the Finesse server is out of service but I see the Finesse service shows IN Service. When the UCCX pub...
Hi All, Can you tell me how to find the Redhat version on Cisco's server (CUCM, UCCX, CUC, etc....)? Is there a CLI command or Webpage to check the Redhat version? Thanks a lot for your help. BR Aubert
Hello, I'm quite new to Cisco/UCCX - I've been tasked to figure out how to report on the average time each user spends in each not ready reason code. The closest I've found is "Reason Code - Agent" report, but that only has 30 minute granularity. Is ...
Hello, We setup a script to track what option users select in a menu by following this guide: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/212485-configure-uccx-to-show-options-selected.html ...
We use custom variables for several purposes. One of them is to mark calls that were ended at listening different IVR prompts and not routed to queue. To get number of those calls supervisors run "Call Custom Variables Report" but it shows all the ca...
Hi, Is it possible to upgrade the PCCE version 10 to start in Side B first. Then if upgrade of Side B is monitored successful, we can go ahead on the upgrade of Side A. if this is possible, do you have any procedure or links that I can follow for the...
