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Dear Team, Please let me know the meaning of reason code: 32758 i.e. work time expired in UCCX reporting. In our UCCX system (Ver. 10.5) for few Agents we are getting this reason code. Regards, Prafull Sartape

i able to monitor Calls using Cisco Finesse supervisor Desktop but when  I am try to monitor active Calls using Cisco WFO when i am logged in using Supervisor account , i get the following error  " Extension is required to monitor calls ''

I have a record with confirm element in CVP. Recording is working and getting saved properly, however when I try to playback the file from an option in a new menu it plays the old file and not the newly recorded file. When I play the file from file s...

I currently use either ewt or the actual formula for different scripts , I not fond of using this due to the testing    We use ucce    They require scripts based around if calls are greater the 600 then play message 1 cut off then it checks again for...

Hello all.I am using a script on UCCX version: 11.6.1.10000-51.IVR option 1 = caller enters an extension number followed by # and gets routed to that extension.IVR options 2,3,4,etc direct a caller to specific extensions.The extension are on a CUCM v...

Hi for everyone   Could please someone show example of the custom report where it will be able to see ANI, queue time value, queue(skill group) itself, time entering to queue and status of the call( abandon, handled) . I am using PCCE version 11.6.

Hi, We are using version 11.6 Q1: How can we get the Answered Call indicator per ANI?Q2: Where can we get the details of the following column: Answered Calls In "Call_Type_Interval" table? Regards,Batool

Hello All, Appreciate if i can get some advice or thoughts  on  extending nuance TTS capabilites (Vocalizer 6.0) in call studio 11.5 vxml application.I can use the TTS in ICM script (inlineTTS micro apps) , now am looking to extend the TTS usage in c...

Hi,we are experiencing a problem between CUCM and IP-IVR. Each time we try to log on IP-IVR administration, we can observe a message indicating that JTAPI versions between CUCM and IP-IVR are inconsistent. We have tried to synchronize versions using ...

I have a very basic database script in which I am checking customer data using ANI. I have checked the SQL query in aqua data studio and it works fine. However when I use the same query in database element, it is not returning any rows   we are integ...

Hi all, CUIC real time and historical reports could be run as parametrized (means filtered by team od by CL,VL) permalinks from any browser outside of the CUIC or native Finesse gadget, but is there some option how to do this with LiveData reports?? ...