hello! I have uccx 10.0.1, in syslog i see many events about full space in commo partition What i do and what i have: 1) no inactive version 2) Change LogPartitionLowWaterMarkExceeded/LogPartitionHighWaterMarkExceeded and restart service and server ...
Hi, We use Cisco Jabber for windows with CUCM 10 IM and Presence server. When used Jabber to call externally, the call drops after 4 rings if not answered within 4 rings. If called from normal desk phone, the call stays for more rings. I couldn't f...
I am working on new VDI desktop for my call centers. Need feedback on UCCE 11.6 and VMware Horizon 7.5. Existing groups: First group use Windows 7 VDI on VMware Horizon View 7.0. with UCCE 11.6 using a browser -no issues. Second group use Windows 1...
Hi guys, I'm trying to understand the uccx Cisco Finesse concept.We have ordered " CCX-11-25E CCX 11 Enhanced 25 seat Promo Bundle --- Qty ====> 1 Does this mean that 25 agents can simultaneously be logged in at the same time in Cisco Finesse . ...
Looking for a document that lists the steps that need to be taken to successfully move a CCX server on 10.6 from one AD Domain to another. I have found this for Call Manager and Unity but not for CCX. Can someone point me to some documents? Thanks
Can someone please tell me the difference between a Primary Supervisor and just Supervisor does Primary have any more privileges? what is the difference? What priveleges does a Primary supervisor have, that a Supervisor doesn't? Does a Primary h...
Hi Team, Could you please share some clarity on UCCX Outbound IVR Port Licensing (CCX-11-OBIVRLIC). 1) We are running with UCCX Premium license and we are new to outbound campaign option. Our requirement is to Agent based Outbound Dialing, in this ...
Hello all,how does the supervisor user work in the UCCX? Is it possibile for an agent to be assigned as a supervisor for a specific queue?People are complaining that not all the queue can be seen from reports generated by supervisors.thankslorenz
Hi All I´m configuring a script for a call basic survey and I need know what options there for save the responses in a file using other option (no DB or HTTP), like a txt file via external FTP or TFTP? It´s possible? TIACristian
I would love to talk to an end user who actually lives with an ECE install, ideally 11.6. We have one in our lab, but I'm trying to figure out how much does it really extend if you wanted to customize everything? I'm talking customize the agent deskt...
We have a queue with 2 different levels of priority calls in it. If your a normal caller you get priority 1, if your special you get priority 10. Getting Average speed to answer on the whole queue is easy, however what we would like to know is averag...
Scenario:User A the Director wants to transfer her voicemail message to her employee to listen to from her extension 9299 to User B the employee extension 9297.In other words How does the director transfer her voicemail message from her extension to...
Hi We have AQM 9.1 installed with uccx 9.1 calls are recorded properly but we cannot get the screen record to work, any help on setups to set this up is appreciated, workflow in AQM has been setup to start and stop screen recordings and agent machine...
I am doing some brain storming. I have an up coming UCCX deployment and the agents stated that for the caller ID they would like to see the calling number, name of caller and location/address. I know the name and location will have to be sent by th...
Good afternoon - is anyone able to provide an explaination of what these licenses are and in what context they're used? I understand some are for concurrent usage but i'm trying to translate them into 'business speak' EA-CC-AGT – EA Contact Centre ...
