Contact Center

Is it possible to select a particular call in queue (for example, the oldest call or the call waiting in queue more than 5 minutes) then redirect the call to an external number?Thanks, Michael

Hello.  I'm looking for clues as to why I can't login to the CTI OS client.  I get the message "Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue" and have tried everything...

Can someone please explain how I can change the date/time format in the CCDR report when I export the data to an SFTP location? I get:Node ID - Session ID - Sequence Number,Start Time,End Time,Contact\Type,Contact\Disposition,Originator\Type,Originat...

Hello everybody, I have this question:¿How I can predeterminate a headphone on Cisco Finesse Platform?This headphone is supported on this platform. I need answer / end calls with it. I appreciate your comments 

Hi Need a little Help ! Advice with the  Above subject matter.I have a customer, who is running reports with Historical reporting however the reports do not give a True reflection of Agents status.i.e. if the Agent makes an outgoing call the Reports ...

Hello,   I am not certain if this should be a Contact Center or Call Manager question.  But since there is script involved I will start here. We have a service desk that takes calls during day, and then forwards over to a 3rd party for AH calls.   Th...

Hello experts,I have a UCCE environment with CVP version 9.0The RONA feature is configured and was working properly. Recently, we have added another line to the agent profile in order for him to receive and make internal calls.So the agent now has tw...

I have Cisco Unified Intelligence Center, Version: 10.6(1) build 1 (10_6_1_10000_39).  I have changed the font size on a custom report based on the delivered stock report, but it still retains the delivered font size.  Before I upgraded to this versi...