Contact Center

Hello all,Somewhere along the line I heard that you can create new reports / report definitions in CUIC premium and export them for use in CUIC standard that comes with UCCX. I am trying to do this now and getting an error on import. Has anyone been ...

Based on info in the URL:http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtmlwe have set up a service for one button agent login. We had been using a one button agent LOGOUT with this URL:http://x.x....

Hi,I am building CVP micro-app based ICM scripts. I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the call...

  I have a question. Can UCCX 9 CUIC be made to make a connection to a legacy UCCX.8.5 server via the data sources configuration page?    I have included a screenshot of the config tab.            

Anyone out there ever done an implementation where ICM is doing pre-routing for multiple Genesys deployments? I have a customer who wants to use ICM "in the cloud" but still use Genesys for the local contact center/acd functionality.I don't see a PG...

I need to uwrite script where  promt  saying -" To connect with top manager prees 1 button ,if you know internal number dial or wait for operator"Internal numbers are 3 number length.I attach file of my script.the promp dial internal number of wait f...

Hi,recently we faced an issue with SCCP version not supported with firewall OS ... so just wondering if there are any information (compatibility matrix) available somewhere.thanks in advance.Rgds,gc.

I have a Java code which will access a web service and parse the details.I need to get those details in my UCCX system. In UCCX Script editor i can see an option for creating Remote Java Object.Please advice me how to use the Java code i have in UCCX...

Hi,is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?any help appreciated,darren

I am adding an HA node to existing first node that is on 8.5.1 SU4. What is the correct procedure to add a HA node to production first node on 8.5.1 SU4? Do I have the option to install SU4 while installing CCX on the second node? Please advise...all...

Dear Colleagues,We have a backup problem, and after some investigation I suggest that the LDAP monitoring service is the root cause.Here you can see the mentioned entry from the DRS log: <Cisco Desktop LDAP Monitor Service[STOPPED] Commanded Out of S...

Hi TDear,Does anyone can help me please. I want to monitor CTIOS Client version Is it possible ?We are using UCCE 8.5.4.Kemal,Thanks,

How Can i disable the default prompt on "name to user" step. If user put the wrong entery, I want my prompt would play rathar than default prompt which says: " You have entered the name of the user but I cannot find it, please press 0 to talk to oper...