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I am using UCCX enhanced v. 9.02 and need to create a script that will check for logged in agents based on shift changes.  So I would need to look at seconds for the start and or end times.  The Time of Day will not allow me to adjust the minutes or ...

SO I'm having two issues trying to get media blender to work with CIM/WIM 9.0(1). The first is, the GUI won't accept an IP address that is 0 in either the second or third octet, I get back a "Please neter a valid IP error" If I set it to something li...

Hello,I am currently experiencing a problem at an IP T site using Call Manager 4.1 and IPCC 4.1. After the installation of the TAPS plug-in on the IPCC servers, we are seeing unmarshalling errors while debugging scripts. In my experience, that is d...

Hi guys ,We are unable to login UCCX agent when the primary LDAP server was decommissioned.  This should allow UCCX agents to then authenticate against the secondary LDAP server as I have added 2 redundant LDAP server. However, UCCX agents were not a...

Hi,I want to use Cisco ICM enterprise to provide segregation among several business entities where routing, reporting, and security will be kept independent.I know using ICM Partitioning tool we can achieve the above mentioned scenario but from 8.x c...

HiWhen using UCCX stats is posible to get position in queue BUT since agents can share skill from different queues, real time scheduler queue can be much longer.It is posible to get the real position of that call on the scheduler queue?For example:Qu...

Hello,I have a feature/function question of the Agent Email capability inside CAD.  I know how to enable it inside CDA and I know the theory of how it works, my question is pretty simple, can the inbound email ( coming from support@acme.com ) WITH an...

Hello all - all my agents can no longer get emails per attached screen-shot.I restarted the agent desktop service on both my ccx servers (basically I restarted all services)  and all services are up.I'm going to track back towards AD to understand if...

Hi everybody!¿Does anyone know if it is possible to use Desktop Recording with IP phone model CP-7942?.I have this configured with CP-7970 and works fine, but with CP-7942 I couldn´t get it to work.However Network recording works without problem with...

I was going to try and follow this article.https://supportforums.cisco.com/docs/DOC-31779When I start RTMT I have no quick launch in the left hand pane as outlined 'Cisco Unified CCX' just isn't there.Am I missing something here, and the article is r...

Hi All,I could not able to find the CUCM 9.1.1(a) [ 9.1.1.20000-5] in the UCCX Compatiblity matrix. How we can proceed on this ?http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

hello..need help, i have ccx 9.0.2 but affter the upgrade from ccx 8.5, the Webservices is down, no start never.. that cause the ccx is in partial service. see the attach