Contact Center

I see that Jabber for Windows is now supported as an agent endpoint device (in softphone mode) in UCCX 9.0(2), but I'm not sure if I can replace IP Communicator just yet. Our agents currently use deskphones with extension mobility so they can work re...

Hi all,I am facing an issue: I do a forward all from 29123 to 33333 (RP_UCCX). When I call 33333 directely, I can make DTMF OK, when I call 29123 the DTMF is Not OK.Any idea?

Hi AllI want to be able to pass call data based on account number etc that i am capturing in one script and then use it in another. I have an inbound script that captures the clients account number and captures their details. If there are no agents a...

Hi All,How can I  see the programming Code for UCCX Script? I have a script and want to see its Code , something like :int sum = 0;boolean alternate = false;boolean isValid = false;try { int i = 0; for (i = ccnumber.length() - 1; i >= 0; i--) {  int ...

UCCX configured with an outbound IVR campaign will make the call, however there is no audio.When troubleshooting, I notice that the media IP being used is 0.0.0.0. This is the IP being sent in the SIP INVITE message generated by the UCCX server:Conte...

Hi,We have a lot of small contactcenters (1-2 phones), which we use because we need prompts and callqueueing for these small departments. Sometimes these departments want to be able to forward all incoming contactcenter calls to a 7925 wifi phone.Usu...

Hi,Is it possible to send "call waiting time of  a customer waiting in queue" until his call is patched to an agent via a peripheral variable to agents desktop.

Is it possible to configure the Abandoned Call Wait Time in UCCX 9.0.1?

Hi,Does Cisco has some utility that i can use to perform stress testing of my UCCX script, before i bring it to production, i have called Restful Web services several times in my script. Thanks