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Hi Experts,Request your guidance to resolve below CUIC issues,CUIC Version : CUIC 8.5.4License : Standardour customer is getting data set error intermittenlty when they run Cisco Summary reports.When we expand the data set error it gives us SQL Excep...

Hi All,I when accross a WIKI http://docwiki.cisco.com/wiki/Reporting_-_Call_Type_and_Skill_Group_Reports:_Call_Type_ErrorCount_incremented_if_Caller_disconnects_when_call_is_translation_routedmentionning that the ErrorCount in Call_Type report could ...

Hello,I'm on UCCX 8.5 and my supervisor would like to add a statement to the call so callers no they are getting ready to be answered by an agent.  She thinks this will help with abandons.  She wants to add": (Your call is now being transferred to an...

hello, We were facing problems with the IVR lately, which required a reboot of UCCX engine several times. after sometime its been noticed that in Voice CSQs - Team Summary window there were no queues shown when the Secondary server was up as a Master...

Hello Friends,Is there any possibility to change a name of a field on a report on UCCX.BR

Is it possible to integrate these two? Has anyone ever doen that.Customer asked me the following:1- User Call cisco and prompt for userid2- Userid matches against the remedy3- Site number is entered by user and then would be matched again against the...

HiDue to some business changes, I had to merge 3 teams into one larger team. This worked fine on the primary server. I recently had to fail over to the seconday server (around 4 days later) and some* of the agents have gone back to their old teams in...

I have a mistake in my contact center 8.0 with CSD : to start the CSD gives me this error: Another supervisor has logged in with the same ID. Your supervisor desktop will log out.

                   Hi,What is an outbound call in IPCC?what is the difference between inbound call and outbound call?Regards,MB Reddy.

Do you need both a server and a seat license for QM and AQM ?Thanks