Contact Center

Hello,I have one user that sometimes her agent desktop buttons which is version 8 are grayed out and go back to normal until I restart the phone.  The error I got from the desktop CTIOS logs was "No CTIOS Objects are capable of processing Event"  Doe...

I installed QM on a server and it was recording calls well from UCCX, the server was hardened and now the admin account on the Quality Manamgement Administrator is keeps saying  " 'invalid login' Please try again  "Anyone know how to reset the accoun...

Hello everyoneWhen i want to login as an agent to "cisco agent desktop" i get the error "The device is restricted.Can not login." .The weird thing is that when i set up ip communicator with the same number ( DN ) it works flawlessly but when i set up...

hi,We need to save the first time caller information ( like the lanuage he selected ,) and when he dial the second time to the IVR , IVR will autonatically give him the lanuage with the previously selected ..how can we achieve this ?PW

                   Hi kindly suggest,    We having 2 Toll free number, now we need to have give priority for number of customer which are VIP & there call is directly goes to agent without hold in Queue.

(Cisco Unified CCX 8.5.1.11002-22)We have a script for one of our organizations that eventually works. Simple script: prompts for department, checks agents logged in and ready and then transfers.I want our man at, say, Department #1 to get a call if ...

Hi  Alll,I'm having a alert about cisco tomcat and  I am planning  restart cisco tomcat service?I want to know  when I restart  , will there be interruption  or calls will be drooped ?I have a RTMT alert like this ;Available virtual memory below conf...

How do I go about providing for this option in a UCCX script?  As I understand it, we'll have different agents taking the calls.  Do I set up 2 separate Queues/CSQs, or do I assign skills to agents as necessary and use some facility in the script to ...

Hi All,LAB Environment UCCE9 :- ICM9 dual sided,               CallManager 9               issue: - Real Time tables in SQL 2008 R2 ICM9 server is not updatingI have created a new ICM 9  Lab which is working fine (agents are able to login and take ca...

Able to login to agent desktop but with same credentials it is failing to login to supervisor deskrop.Steps taken to resolve but it didn't work1) enabled checkbox under supervisor but it didnot work2) change password   3) deassociated user from agent...

uccx 7.0 cucm 7.0In the contact summary report (real time reporting)and in the historical report, we got aborted contact.We verified the programmation of our icd extensions there is no error and we still get aborted call with the same error. Can so...

I have 2 scripts - a main script and a holiday script.  I want to use a subflow to call the holiday script.  How it should work is the holiday script should be called from the main script to check an see if 1)it is a holiday 2) day of week 3)time of ...