Good morning,I would like to find a way, so that when the call comes in, it will check for a spefic Agent's status.If the agent's status is available I would like to send it to the CSQ by using Select Resource.If the agent is Not Ready or logged off,...
Just had a general question. When you apply patches to UCCE (ie. 7.5.10 to 7.5), do you have to use a local admin acct to run the patches or can you use a domain admin acct with local admin rights? For CAD, it's my understanding I Have to use a local...
Can't find a good document or post that addresses this so I apologize for double posting if there is one.I'm looking for a document athat describes how to mark the call handled in the IP IVR script so if the caller hangs up webview doesn't show the c...
I have UCCX 8.5 Premium and need to create a Holiday schedule within the script. I was told I should create a HTML document with my holidays and then include it in my script. Has anyone created this and can you map out the steps ...
Does Cisco have any documents that talk about the implications of restarting various services in an HA environment? Using Serviceability there are about 17 services in four categories that can be restarted. I'd like to understand which are service ...
Daer Networkers,We do have Cisco AQM 8.5 SR2 ES1 installed with UCCX 8.5The issue is that when accessing the Web interface of AQM and try to look for calls, I can't find any one.When checking the client side, I can see that the call are being recorde...
Hi all,We have some 8941 & 8945 handsets and I want to get IPPA working.I have upgraded my UCCX server to 8.5.1.11004-25 (8.5.1SU4) which according to the compatibility matrix offers support for the above handsets.I followed http://www.cisco.com/en/U...
Hi,i need to change in automatic the state of the agent, from not ready to ready, after the login on Cisco Agent Desktop GUI. It's possible?Thanks in advance,giovanna
I am implementing a UCCX 9 system and chose CUIC as the reporting tool. CUIC works fine but whenever you chose to view the report data in Chart form the time scale at the base of the chart displays in seconds. You can see that an agent has been log...
I am getting the following ERROR in event viewer and was wonderingif someone could point me in the right direction why this is happening.JGWGarbageCollection thread caught exceptionICM version 7.57CVP 7.02
