Hi , I need help to calculate Average Work Time by CSQ. I am planing to create a custom report and add this extra field to out of box historical report - Contact Service Queue Activity Report.
HiI want to take cvp call server log spesific time invervall.Does anyone have idea about this ?How I can I do this,It always display only one day ago log information on the call server .Regards,
With Anirudh Ramachandran and Abhiram Kramadhati Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Soc...
I need to be able to Speak a Date in such as January 20, 1990 and populate a String Variable with the result (granted my Grammars are straight) however, The Get Digit String step won't do this for me (and I don't have a test environment yet). What S...
HiI try to connect database informix on uccx 9.0.2 and I found problem, I think it's used a lot of time to connect to informix (I used JDBC connector). I'm not found this problem on uccx 8.5. Have anyone found this problem? if found, how to solve thi...
Howdy Netpros, I have a design question.First off, here is my platformCUCM 7.1.5 - Pub and 2 SubsUCCX 7.0(1) - HAI was testing some DR scenarios last night and discovered that when the CUCM Publisher server is down, inbound calls to my UCCX queues hi...
Hi all,I'm currently running 8.5.1.10000-37 and have developed several custom java classes for web services integration with a CRM system. Majority of the custom java classes are working fine except 1. This java class (Cons_Prima) has 2 methods (i.e....
Hi,I am using UCCX 8.0.2I have configured a UCCX script to record and upload prompts. I would like to allow Supervisors to go into UCCX and manage these prompts e.g. rename them and delete them.Is it possible to assign permissions to Supervisors to m...
I think I'm missing something obvious, but where (via the script editor) can I find/open the sample scripts (icd.aef voicebrowser.aef etc)? They show up in UCCX AppAdmin when I create an application, but I can't find them in Script Management or the...
Hi GuysNeed to count the time in the queue and then to inform the caller.Can you help with that?simple example script that doing this job will be appreciated Regards Chrysostomos ""Thinking is the hardest work there is , which is probably the reason...
Hello all,New to scripting. Trying to write/modify some sample scripts. I had a question about the play prompt step.Sometimes the value of a prompt variable is something like SP[gen\hour.wav] while other times it might be promptDir + "hour.wav"What...
Hi Team,I am looking for the exact SQL formula to calculate the Average Speed of Answer (ASA) for an agent.The "Reporting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 8.5(3) - March 2012" mention the following on page 87The ASA is c...
In ver 8!Usually in the prompt directory I would see en_us and maybe es_us for Spanish. In this system I only see default, en and en_us. What are these and how best to create Spanish folder?I can see in windows explorer under wfavvid\prompts the lang...
