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Hi,Is there anybody know how to check the utilization of Software MTP and IOS MTP. I know how to check the utilization of hardware MTP. but i didn't get any command or way to check the utilization for the Software and IOS MTP.

HiI want to call a customized layout instead of default layout in Cisco Agent Desktop.STEPS USED:1. I created a new WorkGroup[WGroupNew] and Layout[LayoutNew] using the Cisco Desktop Administrator.2. Using the CCXEditor while designing the script, i ...

Hello I need help, can anyone tell me what is the capability from ICM 7.5 when register to CUCM to support codec with port Cisco 30 VIP when using campaing outbund option?Thanks.

Hi All, We have a requirement wherein we need to transfer the ICM Agent ID as a variable to CVP.The scenario is 1. The calls hits the script and after the IVR process it transferred to the Agent . Here we apply a new IVR for customer satisfaction.2. ...

Hi AllI am facing a weird issue i have added 4 new agents to an agent team list and 3 of them are showing in the supervisor toolkit and one isnt, Any Ideas?Thanks in Advance Hassan

Hi,We are running IPCCX 5.0.2When I schedule the cisco predefined IPCCX Historical Reports, I am not facing any issues.However, When I schedule custom IPCCX Historical Reports, the reports are not getting generated.I am able to launch the custom repo...

I just rebooted my single ccx 8.01 Premium server because the repository was unavailable and unable to start. It rebooted and now the repository is available.  However, now everytime I login I get a message that my license grace period of 30 days is ...

hi guys,We are hitting the bug  CSCtj51228 just wanted to ask whether 7.2(7) has the fix for this BUG?Hassan

Anyone come up with a creative way to do this in Enterprise? (Its obviously simple in Express).I can tell the customer what their position in queue is when they initially get into the queue but if I need to speak it again, I can't come up with a wa...

Hi,I upgraded a 7.0(1) system to 7.0(2) to get support for Windows 7 and CSD is still not able to monitor agent calls who are on Windows 7 64 bit OS versions. The 7.02 release notes document states WIndows 7 is supported and WoW64 but doesn't mention...