IP Telephony and Phones

Resolved! erase CDR informations

hey guy, I have a client who wants to absolutely erase any hint of call made by a telephone, that is no CDR, it is possible to configure a subscriber for not generate CDR or delete any such information via database, assuming that this information sho...

Resolved! Cisco Unified CME B-ACD and Tcl

Good afternoon, I have router Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M6a, with app-b-acd-2.1.2.3.tcl (this i upload to router because i dont find the scripts or TAR archive in the system)I just need B-ACD to run the ...

Translation Rule

Hi,The dialer sends an empty externtal number mask field to the GW. I would like to translate what I am receiving from the dialer (which is nothing) to 1888-234-12345. I am trying:Voice translation-rule 100rule 1 /^$/ /18881231234/Router#test voice t...

Resolved! Unity Connection System Call Handler Caller Input allowed only after Standard Greeting

Hi All, Anyone know if there is a way to allow caller input only after the standard greeting is played on System Call Handler in Unity Connection 8.6? Basically we want the caller to listen the standard greeting first, then provide maybe 7-10 second ...

DTMF Issue with RightFax

Dears, I have issue with DTMF to RightFax, when i am trying to call from any mobile the calls are going through even from any PSTN, but the issue if someone from his company (Extension) call the main number of the RF some time it works some time not....

Resolved! 911 service at remote location

we have a small site that we installed 1 ip phone. that site has no srst router or phone lines of any kind at that location. It is also in a different state than the corporate office. That phone connects back to us over the WAN to our corporate BE6K ...

Delay in calls

Hello , Lately we experience delay problems .For example when I hang up the phone it take the phone a few seconds until the call actually disconnect or when I answer calls I hear ringback for few seconds before the call actually connect . It happend...

Resolved! Extension Mobility PIN

As the EM, that would make the auth. from CM end users' PIN, which cannot sync with the LDAP. Is it possible to make the PIN auth. as LDAP?

Call Manager and Phone services button

I am having issues on occasion with users seeing blank pages when hitting the services button on their 7945 phones. When the user hits this button it should bring up the UCCX login page or their UCCX state page. However, on occasion this just shows a...

Voice VLANs with Multiple IP Phone Systems

We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office m...

How can I evenly split incoming calls between 2 employees without a shared voicemail?

I need to load balance a low volume of calls between 2 DNs.Incoming calls need to be evenly split between Employee1 and Employee2. If they don’t answer the call, it needs to go to their personal voicemail, not a common voicemail account.I think the ...

Use feature button for MWI on general vmx boxes?

Hi all, we have a bunch of hunt groups that place the caller into a general voicemail box related to that group, "Sales" for example, if no one is available to take the call. We use 7861 phones with the 16 feature buttons down the right side. I'd l...

CME: Noise on VIC2-4FXO PSTN calls

Hi, we have 2921 with CME with a VIC2-4FXO connected to the telco providers network. Everything worked fine for a couple of months,but since a few days we have a heavy distortioned ("motor") noise when we want to do an outside call (or receive an inb...

Resolved! Mac book pro as a daily drive Computer

HiAnyone has used a Macbook pro or Air as a daily drive computer for Collaboration Implementation and Troubleshooting?(Telnet, Cisco CUCM Web page, RTMT, CUE Editor and CCX Editor)i know many of those tools need to be on a windows virtual machine.Or ...

VG224 Fx ports dropping out - Call manager shows ok?

Hi All,We've got a strange problem at one of our buildings with a number of VG224 devices deployed, mainly for fax services.What we're noticing is that on occasion, certain fax machines will lose the ability to send/receive faxes. When checking the...

IP Telephony and Phones

Forum Posts

Resolved! erase CDR informations

Resolved! Cisco Unified CME B-ACD and Tcl

Translation Rule

Resolved! Unity Connection System Call Handler Caller Input allowed only after Standard Greeting

DTMF Issue with RightFax

Resolved! 911 service at remote location

Delay in calls

Resolved! Extension Mobility PIN

Call Manager and Phone services button

Voice VLANs with Multiple IP Phone Systems

How can I evenly split incoming calls between 2 employees without a shared voicemail?

Use feature button for MWI on general vmx boxes?

CME: Noise on VIC2-4FXO PSTN calls

Resolved! Mac book pro as a daily drive Computer

VG224 Fx ports dropping out - Call manager shows ok?

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